IT Help Desk Technician

California Jobs; Claremont (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as an IT Help Desk Technician in a collaborative legal environment. This role is essential for ensuring smooth technology operations, providing hands-on support to staff, and troubleshooting various IT issues. You'll have the opportunity to grow your skills while working closely with the IT Manager and contributing to a professional and supportive workplace. Enjoy comprehensive benefits, including health coverage and flexible spending accounts, while helping to maintain the firm's technology infrastructure. This position promises a rewarding career path in a fast-paced setting.

Benefits

Comprehensive health coverage

Dental and vision coverage

Group life insurance

Vacation Time

11 Holidays

Leave of Absence

Qualifications

• 2 years of experience in an IT support role.
• Familiarity with cybersecurity best practices.

Responsibilities

• Install and configure hardware and software.
• Provide technical support firmwide for hardware and software issues.

Skills

Troubleshooting

Communication Skills

Problem-Solving

Networking Knowledge

Technical Support

Education

Associate or Bachelor's Degree in IT

Tools

Windows 11

Mac OS

CompTIA A+

Job description

Schedule: Full-time, Monday – Friday 8:00 am – 5:00 pm; occasional overtime

The IT Help Desk Technician is a vital part of the team, helping keep the firm's technology running smoothly every day. This hands-on role works closely with the IT Manager and supports staff onsite across the firm, troubleshooting hardware and software issues, assisting with system upgrades, maintaining network security, and making sure attorneys and employees have the tools and tech support they need to stay productive.

What You'll Do:

Install and configure computer hardware, software, printers, scanners, and phones

Diagnose software, hardware and user errors

Respond in a timely manner to end user requests by phone and email

Provide technical support firmwide, in-person, over the phone & remotely regarding both hardware and software issues.

Set up new user accounts and equipment

Repair or replace equipment as needed

Set up hardware and technology (computers, monitors, etc.) at various locations for trial

Travel may be required between the Claremont and Beverly Hills offices, as well as occasional trips to local courthouses. Mileage will be reimbursed in accordance with California law

What You'll Need to Succeed:

Associate or bachelor's degree in information technology, computer science, or a related field (preferred)

2 years of experience in an IT support role

Experience in a legal or professional services environment is a plus

Certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or similar are a plus

Working knowledge of Windows 11 operating systems & Mac laptops

Basic understanding of networking, including LAN/WAN, VPNs, and wireless configurations

Familiarity with cybersecurity best practices and data protection protocols

Strong troubleshooting and problem-solving skills

Excellent communication and interpersonal abilities, with a focus on supporting non-technical users

Ability to manage multiple priorities and tasks in a fast-paced environment

Detail-oriented with a proactive approach to improving IT systems and processes

Effective organizational and time management skills

Ability to work both independently and collaboratively as part of a team

Must possess a valid driver's license and have access to a reliable, insured vehicle for work-related travel

What We Offer You:

Comprehensive health, dental, and vision coverage

Group life insurance and supplemental Insurance including long-term disability and voluntary life insurance

Flexible spending account (FSA) for dependent care and a health savings account for medical expenses.

Vacation Time

11 Holidays

Leave of Absence (i.e. bereavement leave, jury duty, etc.)

Work in a collaborative and professional legal environment.

Gain hands-on experience and opportunities for career growth and professional development.

Please note that these are just some potential examples, and the specific benefits and perks offered may vary based on the position and location.

Compensation:

Salary range starting at $24 hourly may be eligible for additional, discretionary incentive compensation based on individual and the firm's performance.

About Shernoff Bidart Echeverria LLP:

At Shernoff Bidart Echeverria, LLP, we are dedicated to protecting policyholders' rights and holding insurance companies accountable when they fail to honor valid claims. Over the past 40 years, we have secured significant verdicts, negotiated landmark settlements, and helped shape insurance law to better protect consumers. From Holocaust-era life insurance settlements to groundbreaking victories against HMOs and disability carriers, our firm has played a pivotal role in defining and advancing bad faith insurance law.
For more information about the company, please visit our website:

Please note: We are not accepting phone inquiries regarding the status of applications. Only qualified candidates will be contacted. Additionally, we are not working with agencies or third-party recruiters at this time. Thank you for your understanding.

Shernoff Bidart Echeverria LLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shernoff Bidart Echeverria LLP complies with applicable state and local laws governing nondiscrimination in employment at its location.