IT Helpdesk Support Technician (MSP)

Bastionpoint Technology; Richmond (VA); On-site; USD 55,000 - 65,000; Full time

Job summary

An innovative Managed Service Provider based in Richmond is seeking a dynamic support technician to join their collaborative team. In this role, you will provide top-tier assistance to a diverse clientele, maintaining and troubleshooting networks while ensuring outstanding customer service. With a strong emphasis on professional development, this company offers a supportive environment where you can thrive. Enjoy a generous benefits package, predictable schedules, and opportunities for formal learning. If you're passionate about technology and problem-solving, this role is perfect for you!

Benefits

Generous benefits package

Health insurance

PTO

Retirement plan

On-site gym

Sauna

Gaming room

Predictable set schedule

Career development opportunities

Qualifications

• 3+ years in help desk or technical support roles with MSP experience.
• Strong knowledge of network security, TCP/IP, and PC troubleshooting.

Responsibilities

• Provide top-tier support for 100+ clients via various channels.
• Maintain and troubleshoot client networks, including LAN/WAN.

Skills

Managed Service Provider (MSP) experience

Help desk or technical support experience

TCP/IP protocols knowledge

PC troubleshooting

Network security knowledge

Active Directory experience

Excellent communication skills

Problem-solving mindset

Tools

Ticketing systems

Hyper-V

Exchange

Google Workspace

Job description

Bastionpoint Technology is a fast-growing Managed Service Provider (MSP) based in Richmond, VA, delivering innovative IT solutions to a wide range of businesses. We foster a collaborative, fast-paced, and supportive work environment that values professional development and growth. If you have prior MSP experience and are seeking a dynamic role where you’ll work with diverse technologies and client environments—while being part of a close-knit, forward-thinking team—we’d love to hear from you!

We’ll provide:

• Generous benefits package including health insurance, PTO, and retirement plan
• On-site gym, sauna, and gaming room
• Predictable set schedule to help promote work/life balance
• Weekly team meetings and get togethers
• A collaborative environment that fosters career development and formal learning opportunities
• Salary of $55-$65k based on experience

What you’ll do:

• Provide top-tier support for 100+ small to medium sized clients via email, phone, and on-site assistance
• Maintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switches
• Resolve technical issues across a wide variety of environments, including on-premise, cloud (Azure), Mac OS, and Google Workspace
• Manage and prioritize tickets, set client expectations, and deliver outstanding customer service
• Accurately document client issues and solutions to enhance knowledge sharing and service efficiency

Skills You’ll Need:

• Previous Managed Service Provider (MSP) experience required
• 3+ years of experience in a help desk or technical support role
• Hands-on experience with SMB environments and ticketing systems
• Strong working knowledge of TCP/IP protocols, PC troubleshooting, network security, and hardware
• Experience with Active Directory, Exchange, and Hyper-V is a strong plus
• Excellent communication skills, with the ability to assist both technical and non-technical users
• A self-motivated, team-oriented mindset with a passion for problem-solving
• A valid driver's license and reliable transportation for on-site client support

Ready to Apply?

• Quick apply with your resume OR
• Get a head start on the application process through our online portal here:

https://www.ondemandassessment.com/link/index/JB-O9XT9AGDX?u=1110981