Remote Helpdesk Support Technician (Active Directory)

The Reynolds and Reynolds Company; Charlotte (NC); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a Remote Helpdesk Support Technician to join their dynamic team. This entry-level role focuses on providing exceptional customer service and technical support to clients. You will be the first point of contact for troubleshooting a variety of IT issues, ensuring a smooth and efficient resolution process. With flexible shift options, this position allows you to work from the comfort of your home while contributing to a positive and supportive work environment. If you are passionate about technology and customer service, this opportunity is perfect for you!

Qualifications

• Entry-level position requiring strong customer service and troubleshooting skills.
• Familiarity with Active Directory and networking equipment is essential.

Responsibilities

• Document problems and resolutions in the ticketing system.
• Troubleshoot and replace hardware on desktops and laptops.
• Maintain understanding of networking equipment functions.

Skills

Customer Service

Technical Troubleshooting

Active Directory

Networking Equipment Knowledge

Education

High School Diploma

Associate Degree in IT

Tools

Ticketing System

Desktops and Laptops Hardware

Networking Equipment (Switches, Routers, Firewalls)

Job description

Remote Helpdesk Support Technician (Active Directory)

Join to apply for the Remote Helpdesk Support Technician (Active Directory) role at The Reynolds and Reynolds Company.

*This is a remote position*

Shift options: Monday-Friday 8am-5pm EST, Tuesday-Saturday 8am-5pm EST, or Monday-Friday 1pm-10pm EST.

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer-focused IT Helpdesk Support Technician. You will be the first point of contact for clients, resolving a variety of technical issues promptly. Your role will involve working directly with customers via phone to troubleshoot and resolve problems, strengthening client relationships.

Responsibilities include:

• Document problems, troubleshooting steps, and resolutions in Proton's ticketing system.
• Troubleshoot and replace failed hardware on desktops and laptops (motherboards, NICs, video cards, monitors, keyboards, etc.).
• Work with networking equipment such as switches, routers, and firewalls, maintaining a solid understanding of their functions.

About Our Company:

Proton Dealership IT provides IT support and excellent customer service to over 400 auto-dealership clients nationwide. We prioritize a low-stress, enjoyable, and high-quality work environment.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development, Motor Vehicle Manufacturing, Advertising Services

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