IT Help Desk Technician

New Level Resources; Claremont (CA); On-site; Full time

Job summary

An established industry player is seeking an IT Help Desk Technician to ensure seamless technology operations. This role involves direct support to staff, troubleshooting issues, and maintaining network security. You will work closely with the IT Manager, assisting with system upgrades and providing essential tech support. The ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to manage multiple tasks in a dynamic environment. Join this collaborative team and contribute to a professional legal setting while gaining valuable experience and growth opportunities.

Benefits

Comprehensive health coverage

401k retirement plan

Flexible spending account

Paid Sick Leave

Vacation Time

11 Holidays

Career growth opportunities

Qualifications

• 2 years of experience in IT support, preferably in a legal environment.
• Familiarity with cybersecurity best practices and data protection.

Responsibilities

• Install and configure hardware and software for users.
• Provide technical support in-person and remotely.
• Diagnose and resolve hardware and software issues.

Skills

Troubleshooting skills

Communication skills

Problem-solving skills

Networking knowledge

Technical support

Time management

Detail-oriented

Education

Associate or bachelor’s degree in IT or related field

Tools

Windows 11

Mac laptops

CompTIA A+

Microsoft Certified: Fundamentals

Job description

Title: IT Help Desk Technician

Compensation: Starting at $24/hr

Schedule: Full-time, Monday – Friday 8:00 am – 5:00 pm; occasional overtime

Location: Claremont, California

The IT Help Desk Technician is a vital part of the team, helping keep the firm’s technology running smoothly every day. This hands-on role works closely with the IT Manager and supports staff onsite across the firm, troubleshooting hardware and software issues, assisting with system upgrades, maintaining network security, and making sure attorneys and employees have the tools and tech support they need to stay productive.

What You’ll Do:

1. Install and configure computer hardware, software, printers, scanners, and phones
2. Diagnose software, hardware and user errors
3. Respond in a timely manner to end user requests by phone and email
4. Provide technical support firmwide, in-person, over the phone & remotely regarding both hardware and software issues.
5. Set up new user accounts and equipment
6. Repair or replace equipment as needed
7. Set up hardware and technology (computers, monitors, etc.) at various locations for trial
8. Travel may be required between the Claremont and Beverly Hills offices, as well as occasional trips to local courthouses. Mileage will be reimbursed in accordance with California law

What You’ll Need to Succeed:

1. Associate or bachelor’s degree in information technology, computer science, or a related field (preferred)
2. 2 years of experience in an IT support role
3. Experience in a legal or professional services environment is a plus
4. Certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or similar are a plus
5. Working knowledge of Windows 11 operating systems & Mac laptops
6. Basic understanding of networking, including LAN/WAN, VPNs, and wireless configurations
7. Familiarity with cybersecurity best practices and data protection protocols
8. Strong troubleshooting and problem-solving skills
9. Excellent communication and interpersonal abilities, with a focus on supporting non-technical users
10. Ability to manage multiple priorities and tasks in a fast-paced environment
11. Detail-oriented with a proactive approach to improving IT systems and processes
12. Effective organizational and time management skills
13. Ability to work both independently and collaboratively as part of a team
14. Must possess a valid driver’s license and have access to a reliable, insured vehicle for work-related travel

What We Offer You:

1. Comprehensive health, dental, and vision coverage
2. 401k retirement plan
3. Group life insurance and supplemental Insurance including long-term disability and voluntary life insurance
4. Flexible spending account (FSA) for dependent care and a health savings account for medical expenses.
5. Vacation Time
6. Paid Sick Leave
7. 11 Holidays
8. Leave of Absence (i.e. bereavement leave, jury duty, etc.)
9. Work in a collaborative and professional legal environment.
10. Gain hands-on experience and opportunities for career growth and professional development.

Please note that these are just some potential examples, and the specific benefits and perks offered may vary based on the position and location.

Compensation:

Salary range starting at $24 hourly may be eligible for additional, discretionary incentive compensation based on individual and the firm’s performance.

About Shernoff Bidart Echeverria LLP:

At Shernoff Bidart Echeverria, LLP, we are dedicated to protecting policyholders’ rights and holding insurance companies accountable when they fail to honor valid claims. Over the past 40 years, we have secured significant verdicts, negotiated landmark settlements, and helped shape insurance law to better protect consumers. From Holocaust-era life insurance settlements to groundbreaking victories against HMOs and disability carriers, our firm has played a pivotal role in defining and advancing bad faith insurance law.
For more information about the company, please visit our website: https://shernoff.com/

Please note: We are not accepting phone inquiries regarding the status of applications. Only qualified candidates will be contacted. Additionally, we are not working with agencies or third-party recruiters at this time. Thank you for your understanding.

Shernoff Bidart Echeverria LLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shernoff Bidart Echeverria LLP complies with applicable state and local laws governing nondiscrimination in employment at its location.