Help Desk Technician - remote

CALIBRE Systems, Inc.; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An employee-owned management consulting and digital transformation company is seeking a Help Desk Technician to provide exceptional technical support in a dynamic, remote environment. The role involves troubleshooting hardware and software issues, guiding users through technical problems, and ensuring a smooth IT experience. Ideal candidates will have a strong background in IT service desk operations and hold relevant certifications. Join a team that values mentorship and professional growth while making a difference in the lives of users. This is a fantastic opportunity for those passionate about technology and customer service.

Qualifications

• Prior IT Service Desk operations experience required.
• Must have an active Secret Security Clearance.

Responsibilities

• Serve as the initial point of contact for user issues.
• Provide technical support for hardware, systems, and applications.

Skills

Network+ Certification

A+ Certification

Security+ Certification

Active Directory

Service Desk software

Windows Operating Systems

MS Outlook troubleshooting

Effective communication

Customer service skills

Education

High School Diploma

Job description

Join to apply for the Help Desk Technician - remote role at CALIBRE Systems, Inc.

Category: Information Technology

Job Location: REMOTE, US

Tracking Code: FCC 5060-585

Position Type: Full-Time/Regular

CALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation company, is seeking a Help Desk Technician to join our team! The successful candidate must have prior IT Service Desk operations experience. This role provides on-the-job learning and mentorship. Responsibilities include serving as the initial point of contact, gathering and analyzing user issues, providing technical support for hardware, systems, and applications, navigating application menus, remote troubleshooting, and resolving network connectivity issues.

CANDIDATES MUST HAVE AN ACTIVE SECRET SECURITY CLEARANCE AND A COMPTIA SECURITY+ CERTIFICATION.

Required Skills

• Must have one of the following: Network+, A+ or Security+ Certification
• Must have or be able to obtain an active DoD Secret clearance or higher
• Previous experience in computer technical support
• Understanding of Active Directory for password resets
• Proficient with Service Desk software and hardware technologies
• Proficient with troubleshooting Windows Operating systems
• Ability to troubleshoot email issues, specifically MS Outlook
• Effective verbal and written communication skills
• Outstanding customer service skills with professionalism and empathy
• High School Diploma or equivalent
• Ability to perform well as part of a team under supervision
• Excellent written and verbal communication skills

CALIBRE and its subsidiaries are an Equal Opportunity Employer and support transitioning service members, veterans, and individuals with disabilities. We offer a competitive salary and benefits. To apply, visit www.calibresys.com. Join our dynamic team! #CALIBRECareers