Senior Deskside Technician: Onsite IT Support Lead

Pomeroy; Leesburg (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Pomeroy in Leesburg, VA is seeking a Senior Deskside Technician to support client IT services on site. You will identify, research, and resolve technical problems, respond to help desk tickets and escalations, and provide on-site walk-in support to end users.

The role requires CompTIA A+ certification and 3+ years of help desk and client-account experience, plus solid written and verbal communication and reliable transportation.

Qualifications

• CompTIA A+ certification is required.
• 3+ years of help desk experience.
• 3+ years of experience on the client account.
• Basic computer skills are required.
• Excellent verbal communication and customer service skills.
• Must be reliable and dependable with transportation.

Responsibilities

• Identifies, researches, and resolves technical problems.
• Responds to help desk tickets and escalations.
• Provide walk-in on-site support to end users.
• Assist with asset disposition and asset management.
• Provide Smart hands assistance to Level 3 teams.
• Assist with project work and escalation handling.

Skills

Basic computer skills

Verbal communication

Customer service

Reliability

Teamwork

Education

CompTIA A+

Tools

Microsoft Word

Excel

Access

Outlook

Web-based applications

Job description

Pomeroy in Leesburg, VA is seeking a Senior Deskside Technician to support client IT services on site. You will identify, research, and resolve technical problems, respond to help desk tickets and escalations, and provide on-site walk-in support to end users.

The role requires CompTIA A+ certification and 3+ years of help desk and client-account experience, plus solid written and verbal communication and reliable transportation.