IT Help Desk Support

Blue Signal; Louisville (KY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive hourly compensation

Consistent weekday schedule

Career development opportunities

Job summary

A leading healthcare network seeks an IT Help Desk Support professional in Louisville, Kentucky. The role involves resolving complex technical issues, guiding junior analysts, and supporting enterprise IT operations. Candidates should have 2+ years of experience in IT support, familiarity with Microsoft 365 and Active Directory, and exceptional troubleshooting skills. This contract position offers competitive hourly compensation with a consistent weekday schedule.

Qualifications

• 2+ years’ experience in IT support or help desk operations in enterprise environments.
• Hands-on experience with Windows 10 and Microsoft 365.
• Exceptional diagnostic and troubleshooting skills.

Responsibilities

• Serve as the escalation point for complex technical issues.
• Monitor service ticket queues to meet response and resolution timeframes.
• Collaborate with IT teams to troubleshoot and implement preventive measures.

Skills

IT support

Desktop services

Troubleshooting

Communication

Microsoft 365

Active Directory

VoIP systems

Education

Associate degree in Information Technology or related field

Tools

ServiceNow

Windows 10

Job description

Overview

IT Help Desk Support – Join a nationally recognized healthcare network in delivering top-tier technology support to internal teams. This is an exciting opportunity for a skilled IT professional passionate about resolving technical issues, improving support systems, and collaborating across departments to keep operations running smoothly. You’ll be at the heart of user support—solving problems, guiding users, and keeping business systems efficient and dependable.

This is a contract position.

This Role Offers

• Competitive hourly compensation with a consistent weekday schedule and no weekend or on-call work.
• A collaborative environment with opportunities to support enterprise-level IT operations and projects.
• Exposure to a wide array of technologies including Microsoft 365, Active Directory, and VoIP systems.
• Career development within a nationally respected organization focused on employee growth and impact.

Focus

• Serve as the escalation point for complex technical issues beyond Level 1 support, ensuring timely resolutions.
• Support and guide junior help desk analysts, providing mentorship and oversight.
• Monitor service ticket queues and ensure that both response and resolution timeframes are met or exceeded.
• Troubleshoot and maintain desktop hardware, applications, and end-user software installations.
• Manage software rollouts, application upgrades, and user onboarding/offboarding support.
• Collaborate with cross-functional IT teams to troubleshoot systemic issues and implement preventive measures.
• Deliver expert-level support for service desk operations, managing complex escalations and fostering team knowledge transfer.
• Document and maintain internal knowledgebase content to enable faster future resolutions.
• Assist in special projects including technology upgrades, new system rollouts, and security initiatives.
• Act as a liaison between business units and technical teams, ensuring accurate communication and expectations.

Skill Set

• Associate degree in Information Technology or related field, or equivalent experience preferred.
• 2+ years’ experience in IT support, desktop services, or help desk operations in a mid-to-large enterprise environment.
• Hands-on experience with Windows 10, Microsoft 365, Active Directory, and remote support tools.
• Familiarity with enterprise ticketing systems (e.g., ServiceNow, Remedy, or similar).
• Knowledge of VoIP systems (RingCentral, NICE InContact) is a strong plus.
• Certifications like CompTIA Network+, HDI, or ITIL Foundations are advantageous.
• Exceptional diagnostic and troubleshooting skills.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Clear, effective communication with technical and non-technical users alike.
• Strong initiative and ability to work independently and collaboratively.
• Professionalism and discretion in handling confidential and sensitive data.

About Blue Signal

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS