IT Support Analyst

AccruePartners; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

AccruePartners seeks an on-site IT Support Technician to be the primary resource for assigned office locations. You will troubleshoot hardware, software, and network connectivity across desktops, laptops, tablets, and mobile devices.

You will image, configure, deploy, and maintain Windows devices, manage Microsoft 365, Active Directory, Entra ID, and MDM platforms, and support conference room AV and video systems.

Qualifications

• 1+ year of hands-on IT Service Desk or Desktop Support experience.
• Associate's degree in Computer Science, Information Technology, or equivalent practical experience.
• Experience troubleshooting Windows 10/11, Microsoft 365, and common enterprise applications.
• Working knowledge of Active Directory, Microsoft Entra ID, and mobile device management.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless connectivity.
• Experience installing, configuring, and troubleshooting desktops, laptops, printers, and peripheral devices.
• Familiarity with software installation, patching, and endpoint security.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues.
• Excellent customer service, communication, and organizational skills.
• Ability to manage multiple requests, prioritize issues, and maintain ticket documentation.
• Willingness to travel up to 10%, participate in on-call rotation, and lift up to 50 lbs.

Responsibilities

• Serve as the primary point of contact for IT support at assigned locations, managing incidents and service requests through resolution.
• Troubleshoot hardware, software, network connectivity, and application issues across desktops, laptops, tablets, and mobile devices.
• Image, configure, deploy, and maintain Windows devices, peripherals, printers, and mobile technology.
• Provide technical support for Windows 10/11, Microsoft 365, Active Directory, Entra ID, and mobile device management platforms.
• Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, VPN, Wi-Fi, and wired connectivity.
• Support iOS and Android devices, including mobile device setup, configuration, and troubleshooting.
• Assist with conference room technology, video conferencing systems, AV equipment, and meeting setups.
• Partner with IT Asset Management to track hardware inventory, equipment assignments, transfers, and disposals.
• Coordinate with infrastructure, security, and other IT teams to resolve escalated technical issues.
• Ensure devices comply with company security standards, including encryption, endpoint protection, patching, and MDM enrollment.
• Maintain accurate service tickets, troubleshooting documentation, and knowledge base articles.
• Deliver responsive customer service while meeting established SLAs and performance metrics.

Skills

IT support

Desktop support

Customer service

Networking

Active Directory

Microsoft 365

Mobile device management

Troubleshooting

Communication

Multitasking

Education

Associate's degree in Computer Science or IT

Tools

Microsoft Intune

SCCM / Configuration Manager

Entra ID

Job description

THE TEAM YOU WILL BE JOINING

• Join an established organization with a nationwide presence supporting field operations, corporate offices, and multiple business locations.

• Collaborative IT team focused on providing reliable technical support and maintaining efficient day-to-day operations.

• Serve as the primary on-site IT resource for assigned locations, partnering with local leadership and broader IT Operations teams.

• Customer-focused environment emphasizing responsiveness, accountability, and continuous improvement.

LOCATION

• On-site position supporting assigned office locations.

• Up to 10% nationwide travel to support office setups, relocations, and closures.

• Participation in an after-hours and weekend on-call rotation required.

WHAT THEY OFFER YOU

• Opportunity to take ownership of IT support operations across assigned locations.

• Hands-on exposure to desktop support, networking, endpoint management, mobile devices, and IT security.

• Collaboration with IT infrastructure, security, asset management, and operations teams.

• Career growth opportunity with a defined progression into an IT Support Lead position.

• Exposure to a variety of technical environments, supporting both corporate and field-based employees.

WHAT YOU WILL DO

• Serve as the primary point of contact for IT support at assigned locations, managing incidents and service requests through resolution.

• Troubleshoot hardware, software, network connectivity, and application issues across desktops, laptops, tablets, and mobile devices.

• Image, configure, deploy, and maintain Windows devices, peripherals, printers, and mobile technology.

• Provide technical support for Windows 10/11, Microsoft 365, Active Directory, Entra ID, and mobile device management platforms.

• Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, VPN, Wi-Fi, and wired connectivity.

• Support iOS and Android devices, including mobile device setup, configuration, and troubleshooting.

• Assist with conference room technology, video conferencing systems, AV equipment, and meeting setups.

• Partner with IT Asset Management to track hardware inventory, equipment assignments, transfers, and disposals.

• Coordinate with infrastructure, security, and other IT teams to resolve escalated technical issues.

• Ensure devices comply with company security standards, including encryption, endpoint protection, patching, and MDM enrollment.

• Maintain accurate service tickets, troubleshooting documentation, and knowledge base articles.

• Deliver responsive customer service while meeting established SLAs and performance metrics.

WHAT YOU WILL BRING

• Minimum of 1 year of hands-on IT Service Desk, Desktop Support, or Deskside Support experience.

• Associate's degree in Computer Science, Information Technology, or equivalent practical experience.

• Experience troubleshooting Windows 10/11, Microsoft 365, and common enterprise applications.

• Working knowledge of Active Directory, Microsoft Entra ID, and mobile device management.

• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, switches, and wireless connectivity.

• Experience installing, configuring, and troubleshooting desktops, laptops, printers, scanners, and peripheral devices.

• Familiarity with software installation, device imaging, patching, and endpoint security.

• Strong troubleshooting skills with the ability to independently diagnose and resolve technical issues.

• Excellent customer service, communication, and organizational skills.

• Ability to manage multiple support requests, prioritize issues, and maintain accurate ticket documentation.

• Willingness to travel up to 10%, participate in an on-call rotation, and lift up to 50 lbs.

PREFERRED QUALIFICATIONS

• CompTIA A+ or additional Microsoft/CompTIA certifications.

• Experience with Microsoft Intune, SCCM, or Configuration Manager.

• Experience supporting Apple iPhones, iPads, and other mobile devices.

• Previous experience supporting multiple office locations or executive-level employees.

• Experience with conference room AV systems, printers, scanners, and multifunction devices.