Hybrid IT Help Desk Analyst - Customer-First Tech Support

Zentech Consulting; Arizona; On-site; USD 40,000 - 55,000; Full time

Job summary

A technology services provider is looking for an IT HelpDesk Analyst to join their Managed Services team. This role is crucial in providing a critical interface between the organization and its customers. The ideal candidate will facilitate issue resolution, provide top-notch customer service through various channels, and work collaboratively with engineering teams. The position requires excellent troubleshooting skills and IT experience, with a focus on customer satisfaction and support in a dynamic environment.

Qualifications

• 1+ years of IT experience.
• Ability to document issues clearly.
• Experience in a structured environment.

Responsibilities

• Monitor and report on customer systems and networks.
• Provide customer support via phone, email, and chat.
• Document issues in the Cherwell ticketing tool.

Skills

IT experience

Customer service skills

Documentation skills

Troubleshooting

Time management

Tools

Cherwell

Active Directory

Nagios

Nimsoft

Dynamics AX

Baan ERP

Job description

A technology services provider is looking for an IT HelpDesk Analyst to join their Managed Services team. This role is crucial in providing a critical interface between the organization and its customers. The ideal candidate will facilitate issue resolution, provide top-notch customer service through various channels, and work collaboratively with engineering teams. The position requires excellent troubleshooting skills and IT experience, with a focus on customer satisfaction and support in a dynamic environment.