IT Help Desk Supervisor – Lead Support & Knowledge

NMSU; Las Cruces (NM); On-site; USD 44,000 - 55,000; Full time

Job summary

New Mexico State University is seeking a Help Desk Lead to supervise the IT Help Desk operations and support the NMSU community. You will manage student staff, ensure timely resolutions, and maintain user accounts and access services.

The role emphasizes knowledge management and customer-focused IT support. The position requires an Associate's Degree with 2 years of relevant experience or a Bachelor's degree, and authorization to work in the United States without sponsorship now and in the

Qualifications

• Associate's Degree + 2 years of relevant experience or a Bachelor's degree.
• Must be authorized to work in the United States without sponsorship now and in the future.

Responsibilities

• Oversee day-to-day operation of the university Help Desk and provide first-line technical support.
• Supervise and schedule student employees and ensure timely resolution of requests.
• Administer user accounts, access services, and manage myNMSU account creation.
• Contribute to knowledge management and maintain a current knowledge base.
• Lead projects and ensure excellent customer service through follow-up and surveys.

Skills

Customer service

Education

Associate's Degree + 2 years experience

Bachelor's degree

Job description

New Mexico State University is seeking a Help Desk Lead to supervise the IT Help Desk operations and support the NMSU community. You will manage student staff, ensure timely resolutions, and maintain user accounts and access services.

The role emphasizes knowledge management and customer-focused IT support. The position requires an Associate's Degree with 2 years of relevant experience or a Bachelor's degree, and authorization to work in the United States without sponsorship now and in the