Campus IT Help Desk & Phone Support Technician

New Mexico Highlands University Portal; Las Vegas (NM); On-site; USD 21,000 - 28,000; Full time

Job summary

New Mexico Highlands University in Las Vegas, NM seeks a Customer Service Technician to support the ITS Help Desk. You will receive and relay calls for the university telephone system, document requests, and ensure timely problem resolution with strong customer service.

Requirements include a High School Diploma or GED and 1 year of customer service experience. The schedule is typically Monday–Friday 8:00 AM–5:00 PM, with possible weekend/evening shifts during peak times. Pay rate is $17.37/hour.

Qualifications

• 1 year of demonstrated customer service experience.
• High School Diploma or GED is required.
• Excellent listening, patience, and problem-solving abilities.
• Functional knowledge of Windows OS and Office 365.

Responsibilities

• Receives and relay telephone calls for the university telephone system.
• Document user requests and problems in ITS ticketing system.
• Provide feedback to improve internal processes and resources.
• Field incoming IT help requests in person, by phone, or email, promptly and professionally.
• Assist with training of new hires within the department.

Skills

Listening

Patience

Problem-solving

Windows OS

Office 365

Education

High School Diploma or GED

Tools

Windows OS

Office 365

Job description

New Mexico Highlands University in Las Vegas, NM seeks a Customer Service Technician to support the ITS Help Desk. You will receive and relay calls for the university telephone system, document requests, and ensure timely problem resolution with strong customer service.

Requirements include a High School Diploma or GED and 1 year of customer service experience. The schedule is typically Monday–Friday 8:00 AM–5:00 PM, with possible weekend/evening shifts during peak times. Pay rate is $17.37/hour.