Help Desk Supervisor & IT Support Lead

New Mexico State University; Las Cruces (NM); On-site; USD 44,000 - 55,000; Full time

Job summary

New Mexico State University is hiring a Help Desk Lead in Las Cruces to supervise day-to-day Help Desk operations and deliver responsive, customer-focused IT support. You will lead student staff, manage user accounts and access services, and contribute to knowledge management and process improvements.

The role uses standard work hours on-site (Mon–Fri 8–5) with essential physical activity and a strong commitment to excellent service.

Qualifications

• Associate's Degree + 2 years of relevant experience or a Bachelor's degree.
• Must be authorized to work in the United States without company sponsorship now and in the future.

Responsibilities

• Oversee day-to-day operations of the university Help Desk and provide first-line technical support.
• Supervise and schedule student employees (Computer Technical Assistants).
• Administer user accounts, access services, email distribution lists, and myNMSU account creation.

Skills

Customer service

Supervision

Account management

Knowledge management

First-line support

Education

Associates Degree

Bachelor's degree

Job description

New Mexico State University is hiring a Help Desk Lead in Las Cruces to supervise day-to-day Help Desk operations and deliver responsive, customer-focused IT support. You will lead student staff, manage user accounts and access services, and contribute to knowledge management and process improvements.

The role uses standard work hours on-site (Mon–Fri 8–5) with essential physical activity and a strong commitment to excellent service.