IT Help Desk Student Technician

Mercer University; Illinois; On-site; USD 12,000 - 15,000; Part time

Job summary

Mercer University is seeking an IT Help Desk Student Technician to join the Information Technology team on campus in Illinois. You will assist faculty, staff, students, and administrators with tech issues, document problems, and support hardware and software under supervision.

The role emphasizes strong communication, customer service, and hands-on IT skills. Start date 08/18/2026 with a term through 05/07/2027, 16 scheduled hours per week at $10/hour.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication with diverse users.
• In-person panel interview required.
• Resume submission upon request; cover letter not required.

Responsibilities

• Provide technical assistance to faculty, staff, students, and administrators.
• Maintain records of reported problems and track resolutions.
• Support computer hardware and software issues.
• Assist with IT client support and documentation.

Skills

Analytical thinking

Problem-solving

Communication

Teamwork

Technical support

Documentation

Tools

Windows

MacOS

Linux

Microsoft Office

Job description

Job Family:

Student Work Study

Department:

Information Technology

Supervisor:

Benjamin Smith

Job Title:

IT Help Desk Student Technician

Job Description:

Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and administrators at Mercer University. Your responsibilities include helping users with tech issues, maintaining records of reported problems, and supporting computer hardware and software. Strong communication, customer service, and tech skills are essential. Gain valuable experience in IT support and make a positive impact on our university community. and be part of our tech-savvy team!

Requirements:

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills with the ability to support faculty, staff, and students who have a wide range of technical proficiency
• Complete a in person panel interview
• Submission of a one-page resume upon request – Cover letter is not required

Desirable Qualifications:

• Previous experience in providing technical support or IT help desk assistance
• Previous experience in a call center or customer service environment
• Familiarity with Windows, MacOS, Linux, Microsoft Office
• Enthusiasm for technology and staying up-to-date with industry trends
• Willingness to take initiative and propose innovative solutions
• Problem-solving skills and the ability to remain calm under pressure
• Ability to work collaboratively in a team environment

Pay Rate: $10 per Hour

Scheduled Hours:

16

Start Date:

08/18/2026

End Date:

05/7/2027