IT Help Desk Student Technician (Work-Study)

Mercer University; Illinois; On-site; USD 12,000 - 15,000; Part time

Job summary

Mercer University is seeking an IT Help Desk Student Technician to join the Information Technology team on campus in Illinois. You will assist faculty, staff, students, and administrators with tech issues, document problems, and support hardware and software under supervision.

The role emphasizes strong communication, customer service, and hands-on IT skills. Start date 08/18/2026 with a term through 05/07/2027, 16 scheduled hours per week at $10/hour.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication with diverse users.
• In-person panel interview required.
• Resume submission upon request; cover letter not required.

Responsibilities

• Provide technical assistance to faculty, staff, students, and administrators.
• Maintain records of reported problems and track resolutions.
• Support computer hardware and software issues.
• Assist with IT client support and documentation.

Skills

Analytical thinking

Problem-solving

Communication

Teamwork

Technical support

Documentation

Tools

Windows

MacOS

Linux

Microsoft Office

Job description

Mercer University is seeking an IT Help Desk Student Technician to join the Information Technology team on campus in Illinois. You will assist faculty, staff, students, and administrators with tech issues, document problems, and support hardware and software under supervision.

The role emphasizes strong communication, customer service, and hands-on IT skills. Start date 08/18/2026 with a term through 05/07/2027, 16 scheduled hours per week at $10/hour.