Help Desk Technician

Indium Corporation; Town of New Hartford (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Retirement plan

Volunteer opportunities

Paid holidays

Overtime opportunities

Job summary

Indium Corporation is seeking a Help Desk Technician in Clinton, NY to provide Tier 1–2 IT support for desktop, server, and network systems across the organization. You will troubleshoot hardware, software, and connectivity issues and assist users with standard applications.

The role requires experience with Windows Server environments, Cisco equipment, VPNs, backups, and security practices. Travel may be required and strong communication skills are essential.

Qualifications

• Experience with Windows Server 2008/2012, Cisco devices, TCP/IP and VPNs.
• Experience with data backup and virus protection systems.
• Strong research and analytical problem-solving abilities.
• Ability to travel as needed.
• Excellent verbal and written communication.

Responsibilities

• Perform installation, repair, and preventative maintenance of desktop computers and related systems.
• Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment.
• Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network.
• Perform account maintenance, data integrity, and file system security for the desktop environment.
• Assist in determining suitable software to meet user requirements. Recommend hardware and software solutions, including new acquisitions and upgrades.
• Conduct training programs designed to educate the organization’s computer users about basic and specialized applications.
• Communicate highly technical information to both technical and non-technical personnel.
• Assist with documenting and cataloging systems for historical and information assurance purposes.
• Maintain the strict confidentiality of sensitive information.
• Handle off-hours duties and responsibilities, shared with other team members.
• Attend training as needed or assigned.
• Perform other duties or special projects as assigned.

Skills

Windows Server

Cisco networking

TCP/IP

VPN technologies

Data backup

Virus protection

Network monitoring

Troubleshooting

Education

High School Diploma or GED

Associate’s degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Help Desk Technician

Clinton, NY, US

JOB SUMMARY: The Help Desk Technician is responsible for providing customer assistance for routine Information Systems-related inquiries and problems as they occur. This includes providing support for products and services such as software, hardware, desktop application software, auxiliary devices, and other IT functions. This position provides support to the global organization.

ESSENTIAL JOB FUNCTIONS (COMPETENCIES):

• Perform installation, repair, and preventative maintenance of desktop computers and related systems
• Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment
• Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network
• Perform account maintenance, data integrity, and file system security for the desktop environment
• Assist in determining suitable software to meet user requirements. Recommend hardware and software solutions, including new acquisitions and upgrades
• Conduct training programs designed to educate the organization’s computer users about basic and specialized applications
• Communicate highly technical information to both technical and non-technical personnel
• Assist with documenting and cataloging systems for historical and information assurance purposes
• Maintain the strict confidentiality of sensitive information
• Handle off-hours duties and responsibilities, shared with other team members
• Attend training as needed or assigned
• Perform other duties or special projects as assigned

REQUIREMENTS:

• High School Diploma or GED, Associate’s degree preferred
• One year of experience working with the Microsoft Windows 2008/2012 server product line, Cisco hardware and software, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring
• Good research skills and analytical problem-solving abilities
• Self-directed and self-motivated
• Must be able to travel as needed
• Excellent oral and written communication skills
• Solid project management and organizational skills
• Proven judgment and decision-making abilities
• Ability to work independently and on a team
• Proven ability to establish credibility and develop partnerships
• Capacity for meeting deadlines while working under pressure

WAGE DISCLOSURE:

The salary range indicated in this posting represents the minimum and maximum of the range for the position. The actual range will vary based upon factors including, but not limited to, prior experience, knowledge, skill, and education as they relate to the position’s qualifications, and internal equity.

The posted salary range reflects just one component of our total rewards package. Other components include health, dental, and vision insurance, PTO, retirement plan, volunteer opportunities, paid holidays, overtime opportunities, and many more.

$17.00 per hour - $25.25 per hour

($35,000 - $52,500 annually)

Indium Corporation is an equal opportunity employer that is committed to building an innovative workforce. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability status, pregnancy status, veteran status, or other legally protected characteristics.