IT Help Desk Specialist: Windows, AD & Exchange

The GEO Group, Inc.

Boulder (CO)

On-site

USD 48,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated in Boulder, CO is seeking a IT Help Desk Associate to act as a liaison for information systems problem management. You will screen, diagnose, and refer inquiries related to personal computers and related systems, providing first-level troubleshooting and escalating complex issues as needed.

Responsibilities include assisting users with OS and software, maintaining help desk tickets, and coordinating with cellular providers.

Qualifications

High School diploma or GED required.
Associates Degree in Information Technology or related field preferred.
1–2 years related work experience preferred.
Excellent customer service and troubleshooting skills.
Attention to detail; ability to work under pressure.

Responsibilities

Answers inquiries from internal and external customers regarding PCs, OS, software, networking, and printers.
Performs first-level troubleshooting; refers complex issues to specialists or vendors.
Maintains help desk ticket tracking with status and resolution.
Assists employees with cellular equipment tracking and vendor evaluation/changes.
Creates and maintains internal company database users; manages MS Exchange and Active Directory accounts.
Performs other duties as assigned.