IT Help Desk Pro: Windows, M365 & AD Support

Kinettix, Inc.; Lebanon (OH); Hybrid; USD 48,000 - 60,000; Full time

Job summary

Kinettix, Inc. is seeking an IT Help Desk Analyst to be the primary contact for end-user technology support in our Ohio operations. The role focuses on troubleshooting hardware, software, network, and application issues while delivering exceptional customer service.

You will diagnose and resolve incidents, fulfill service requests, and support the stability and security of our technology environment. Strong communication and documentation skills are required, with opportunities to grow within IT

Qualifications

• Associate degree in IT/CS or related field preferred.
• 2+ years in Help Desk/Desktop Support or IT support.
• Experience with Windows and Microsoft 365 environments and IT ticketing systems.

Responsibilities

• Provide first- and second-level technical support for employees.
• Respond to service requests and incidents via the IT ticketing system.
• Diagnose and resolve issues involving Windows 11, Microsoft 365, printers, mobiles, remote access, and VoIP.
• Perform remote and onsite troubleshooting.
• Create and maintain user procedures, knowledge base articles, and technical documentation.
• Escalate complex issues to Systems Administrators or vendors.
• Deliver professional, timely, and courteous IT support.

Skills

Customer service orientation

Verbal and written communication

Troubleshooting

Documentation

Independent and collaborative work

Education

Associate degree in Information Technology/CS

Tools

Windows 10/11

Microsoft 365

Active Directory / Entra ID

DNS / DHCP / VPN basics

IT ticketing system

Job description

Kinettix, Inc. is seeking an IT Help Desk Analyst to be the primary contact for end-user technology support in our Ohio operations. The role focuses on troubleshooting hardware, software, network, and application issues while delivering exceptional customer service.

You will diagnose and resolve incidents, fulfill service requests, and support the stability and security of our technology environment. Strong communication and documentation skills are required, with opportunities to grow within IT