Computer Support Specialist

The GEO Group, Inc.; Boulder (CO); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated in Boulder, CO is seeking a IT Help Desk Associate to act as a liaison for information systems problem management. You will screen, diagnose, and refer inquiries related to personal computers and related systems, providing first-level troubleshooting and escalating complex issues as needed.

Responsibilities include assisting users with OS and software, maintaining help desk tickets, and coordinating with cellular providers.

Qualifications

• High School diploma or GED required.
• Associates Degree in Information Technology or related field preferred.
• 1–2 years related work experience preferred.
• Excellent customer service and troubleshooting skills.
• Attention to detail; ability to work under pressure.

Responsibilities

• Answers inquiries from internal and external customers regarding PCs, OS, software, networking, and printers.
• Performs first-level troubleshooting; refers complex issues to specialists or vendors.
• Maintains help desk ticket tracking with status and resolution.
• Assists employees with cellular equipment tracking and vendor evaluation/changes.
• Creates and maintains internal company database users; manages MS Exchange and Active Directory accounts.
• Performs other duties as assigned.

Skills

Customer service

Troubleshooting

Attention to detail

Work under pressure

MS Windows

Typing 20 wpm

Cellular plans knowledge

Database maintenance

Computer literacy

Vendor coordination

Education

High School diploma or GED

Associates Degree in Information Technology or related field

Tools

MS Exchange

Active Directory

Job description

Benefits Information

This job posting is anticipated to remain open until September 11th, 2026.

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Qualifications

Minimum Requirements

• High School diploma or GED required.
• Associates Degree is Information Technology or related field preferred.
• One to two years (1-2) related work experience preferred.
• Excellent customer service and troubleshooting skills.
• Attention to detail.
• Ability to work under pressure.
• Working knowledge of past and current versions of MS Windows Desktop Operating Systems.
• Ability to type 20 wpm.
• Knowledge of cellular plans, usage and vendors.
• Basic knowledge of database maintenance.
• Basic computer knowledge.
• Ability to work with computers and the necessary software typically used by the department.
• Current Driver's License and the ability to safely operate a motor vehicle required for travel.
• United States citizenship required.
• Ability to pass a federal background check and obtain a suitability determination.

BI Incorporated

Responsibilities

Summary

Acts as a liaison for information systems problem management. Screens, diagnoses and/or refers inquiries and requests related to the performance and maintenance of personal computers and related systems

Primary Duties And Responsibilities

• Answers inquiries and requests from both internal and external customers regarding issues with personal computers, standard operating systems, standard software packages, networking, and printers.
• Performs first level troubleshooting to resolve basic problems. Refers more complex problems to the appropriate support personnel or vendor.
• Maintains Company database tracking incoming help desk requests, status and resolution.
• Assists employees with cellular equipment tracking and support. Contacts cellular vendors to evaluate plans. Recommends and executes vendor changes.
• Creates users for internal Company database, makes modifications as needed.
• Creates and maintains users in MS Exchange and Active Directory.
• Performs other duties as assigned.