IT Help Desk Specialist & User Training

Tippecanoe County Government; Indiana (PA); On-site; USD 42,000 - 66,000; Full time

Job summary

Tippecanoe County Government is seeking a Service Desk Technician within the Department of Information Technology to provide technical assistance for workstations, software, printers, and phones, and to install and configure PCs.

You will diagnose problems, perform routine maintenance, contact vendors when needed, and create training materials and user guides. The role requires strong communication, the ability to multitask, and occasional extended hours or travel for training.

Qualifications

• Associate degree in computer operations, information systems or related area, or equivalent combination of education and experience.
• Knowledge of microprocessor computer systems, telecommunication equipment, network printers, and wiring; able to perform routine maintenance and repairs.
• Ability to operate Windows OS, Office 365, and System Center Configuration Manager.
• Ability to communicate with coworkers, county personnel and vendors; sensitive to ethics, gender, cultural diversities and disabilities.
• Ability to plan and multitask on several projects with distractions and interruptions.
• Ability to follow written and oral instructions and work in a team environment.
• Occasional extended hours and travel out of town for training.
• Adapt to changing technology and relay information to the user base.

Responsibilities

• Respond to calls for assistance with workstations, software, printers, and telephones, performing diagnostics and repairs or escalating as needed.
• Respond to customer requests by phone and email.
• Install and configure personal computers and software; set up LAN connectivity.
• Provide knowledge, courteous technical support, and training to users.
• Resolve technical problems with LAN and other systems.
• Create step-by-step training material with screenshots for clients.
• Create training programs for user education.
• Document internal procedures.
• Collect feedback to identify patterns and create FAQs for troubleshooting.
• Train incoming staff.
• Performs related duties as assigned.

Job description

Tippecanoe County Government is seeking a Service Desk Technician within the Department of Information Technology to provide technical assistance for workstations, software, printers, and phones, and to install and configure PCs.

You will diagnose problems, perform routine maintenance, contact vendors when needed, and create training materials and user guides. The role requires strong communication, the ability to multitask, and occasional extended hours or travel for training.