IT Help Desk Specialist: User Support & Troubleshooting

Core-Mark; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Cheney Brothers is seeking an IT Help Desk Support professional to provide technical assistance to internal and external users. You will log and resolve issues, answer inquiries about software and hardware, and set up equipment for new employees.

The role involves diagnosing problems, performing minor hardware/software repairs, and coordinating with vendors for major issues. Ideal candidates will have a High School Diploma or equivalent, strong communication skills, and a customer-focused

Qualifications

• High School Diploma or Equivalent is required.

Responsibilities

• Provides technical support to internal and external users of the computer system.
• Logs and solves problems with strong customer service.
• Answers user inquiries regarding software or hardware operation to resolve problems.
• Sets up equipment for employee use and installs OS or software as needed.
• Installs and performs minor repairs to hardware/software per specifications.
• Reads manuals and conducts diagnostics to investigate issues and provide support.
• Refers major problems to vendors or technicians for service.

Education

High School Diploma or Equivalent

Job description

Cheney Brothers is seeking an IT Help Desk Support professional to provide technical assistance to internal and external users. You will log and resolve issues, answer inquiries about software and hardware, and set up equipment for new employees.

The role involves diagnosing problems, performing minor hardware/software repairs, and coordinating with vendors for major issues. Ideal candidates will have a High School Diploma or equivalent, strong communication skills, and a customer-focused