IT Help Desk Support

Core-Mark; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Cheney Brothers is seeking an IT Help Desk Support professional to provide technical assistance to internal and external users. You will log and resolve issues, answer inquiries about software and hardware, and set up equipment for new employees.

The role involves diagnosing problems, performing minor hardware/software repairs, and coordinating with vendors for major issues. Ideal candidates will have a High School Diploma or equivalent, strong communication skills, and a customer-focused

Qualifications

• High School Diploma or Equivalent is required.

Responsibilities

• Provides technical support to internal and external users of the computer system.
• Logs and solves problems with strong customer service.
• Answers user inquiries regarding software or hardware operation to resolve problems.
• Sets up equipment for employee use and installs OS or software as needed.
• Installs and performs minor repairs to hardware/software per specifications.
• Reads manuals and conducts diagnostics to investigate issues and provide support.
• Refers major problems to vendors or technicians for service.

Education

High School Diploma or Equivalent

Job description

Company Description:

Cheney Brothers recognizes the prosperity of our company is built on the efforts of our employees. We offer a high-impact, supportive culture enabling immensely talented people to be brilliant at what they do. Our Cheney Brothers family of over 4,000 dedicated associates have access to world-class leadership and learning experiences, comprehensive benefit packages and endless opportunities to grow their career. We know the best way to back our customers is to back our people. Join our innovative family of industry leaders who never stop investing in the future.

Job Description:

The IT Help Desk Support position will perform the following duties:

• Provides technical support to internal and external users of the computer system.
• Logs and solves problems in a strong customer service fashion.
• Answers user inquiries regarding computer software or hardware operation to resolve problems.
• Enters commands and observes system functioning to verify correct operations and detect errors.
• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Reads technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refers major hardware or software problems or defective products to vendors or technicians for service.
• Develops training materials and procedures, or train users in the proper use of hardware or software.
• Confers with staff, users, and management to establish requirements for new systems or modifications.

Benefits:

Click Here for Benefits Information

Qualifications:

High School Diploma or Equivalent

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.