IT Help Desk Pro — Empowering Tech Support & Training

Performance Food Group (New)

Town of Florida (NY)

On-site

USD 42,000 - 65,000

Full time

5 days ago

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Job summary

Cheney Brothers is seeking an IT Help Desk Support professional to provide technical assistance for internal and external users. You will log issues, offer great customer service, and guide users through software and hardware solutions.

You will set up equipment, diagnose problems, and collaborate with staff to define system requirements. Responsibilities include installing and repairing hardware/software, documenting solutions, and escalating complex cases to vendors as needed.

Qualifications

Provide technical support to internal and external users.
Log and solve problems with strong customer service.
Answer inquiries regarding software or hardware operation to resolve problems.

Responsibilities

Enter commands and observe system functioning to verify operations.
Set up equipment for employee use and install cables/OS/software.
Install and repair hardware, software, or peripherals following specs.
Read manuals and confer with users to investigate and resolve issues.
Escalate major problems to vendors or technicians for service.
Develop training materials and procedures, or train users on hardware/software.
Collaborate with staff to establish requirements for new systems or modifications.
Train users on proper use of hardware or software.