IT Help Desk Support

Performance Food Group (New); Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Cheney Brothers is seeking an IT Help Desk Support professional to provide technical assistance for internal and external users. You will log issues, offer great customer service, and guide users through software and hardware solutions.

You will set up equipment, diagnose problems, and collaborate with staff to define system requirements. Responsibilities include installing and repairing hardware/software, documenting solutions, and escalating complex cases to vendors as needed.

Qualifications

• Provide technical support to internal and external users.
• Log and solve problems with strong customer service.
• Answer inquiries regarding software or hardware operation to resolve problems.

Responsibilities

• Enter commands and observe system functioning to verify operations.
• Set up equipment for employee use and install cables/OS/software.
• Install and repair hardware, software, or peripherals following specs.
• Read manuals and confer with users to investigate and resolve issues.
• Escalate major problems to vendors or technicians for service.
• Develop training materials and procedures, or train users on hardware/software.
• Collaborate with staff to establish requirements for new systems or modifications.
• Train users on proper use of hardware or software.

Skills

Technical support

Customer service

Troubleshooting

Diagnostics

Education

High School Diploma or Equivalent

Job description

Company Description:

Cheney Brothers recognizes the prosperity of our company is built on the efforts of our employees. We offer a high-impact, supportive culture enabling immensely talented people to be brilliant at what they do. Our Cheney Brothers family of over 4,000 dedicated associates have access to world-class leadership and learning experiences, comprehensive benefit packages and endless opportunities to grow their career. We know the best way to back our customers is to back our people. Join our innovative family of industry leaders who never stop investing in the future.

Job Description:

The IT Help Desk Support position will perform the following duties:

• Provides technical support to internal and external users of the computer system.
• Logs and solves problems in a strong customer service fashion.
• Answers user inquiries regarding computer software or hardware operation to resolve problems.
• Enters commands and observes system functioning to verify correct operations and detect errors.
• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Reads technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refers major hardware or software problems or defective products to vendors or technicians for service.
• Develops training materials and procedures, or train users in the proper use of hardware or software.
• Confers with staff, users, and management to establish requirements for new systems or modifications.

Benefits:

Click Here for Benefits Information

Qualifications:

High School Diploma or Equivalent

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.