IT Help Desk Specialist: User Support & Onboarding

Ultipro; Storm Lake (IA); On-site; USD 38,000 - 58,000; Full time

Job summary

Ultipro in Storm Lake, IA is seeking a Help Desk Technician to ensure reliable, secure, and efficient operation of end-user computing systems. You will triage and resolve tickets, assist staff with onboarding, provisioning accounts, and configuring workstations, and provide remote and on-site support as needed.

You will collaborate with IS colleagues to maintain secure systems, document issues, communicate clearly with nontechnical users, and uphold service standards for both clinical and

Responsibilities

• Provide first-line IT support for end users
• Onboard new staff and provision user accounts
• Configure and maintain workstations and peripheral devices
• Troubleshoot hardware and software issues remotely and on-site
• Collaborate with IS team to maintain secure, compliant systems

Job description

Ultipro in Storm Lake, IA is seeking a Help Desk Technician to ensure reliable, secure, and efficient operation of end-user computing systems. You will triage and resolve tickets, assist staff with onboarding, provisioning accounts, and configuring workstations, and provide remote and on-site support as needed.

You will collaborate with IS colleagues to maintain secure systems, document issues, communicate clearly with nontechnical users, and uphold service standards for both clinical and