IT Help Desk Specialist - Hybrid Support & Security

Cottingham & Butler; Dubuque (IA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution

PTO/Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/Parental Leave

Job summary

Cottingham & Butler in Dubuque, IA is looking for an IT Help Desk Specialist to be the frontline support for staff in the office and at home. You will troubleshoot, log, and resolve calls, and you will procure, deploy, and inventory desktop hardware and software while ensuring proper security levels. You will also consult with end-users to identify cellular device needs.

The role supports a blend of on-site and remote work and offers comprehensive benefits and a culture of continuous improvement.

Qualifications

• Front-line technical support for employees in office and home settings.
• Respond to, log, and troubleshoot help desk calls and tickets.
• Procure, deploy, and inventory desktop hardware and software.
• Ensure proper security levels are in place across systems.
• Consult with end-users to identify cellular device needs.

Responsibilities

• Answer, log, and resolve help desk requests in a timely manner.
• Troubleshoot hardware, software, and network issues for staff.
• Procure, deploy, and inventory desktop hardware/software assets.
• Maintain security configurations and device compliance.
• Advise end-users on cellular device plans and needs.

Skills

Technical support

Hardware deployment

Inventory management

User consulting

Job description

Cottingham & Butler in Dubuque, IA is looking for an IT Help Desk Specialist to be the frontline support for staff in the office and at home. You will troubleshoot, log, and resolve calls, and you will procure, deploy, and inventory desktop hardware and software while ensuring proper security levels. You will also consult with end-users to identify cellular device needs.

The role supports a blend of on-site and remote work and offers comprehensive benefits and a culture of continuous improvement.