IT Help Desk Specialist: Software & Field Talent Support

Winston Retail; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401k

Employee Discount

Wellness program

Pet Insurance

Job summary

Winston Retail in New York, NY is seeking a Support Specialist to assist Field Talent with Winston’s proprietary software via email, phone, and written guidance. You will troubleshoot issues, answer questions, and help users onboard to the system.

You will collaborate with the Information Management Team to create user-friendly documentation, test new features, and support internal IT initiatives, while maintaining high service levels and clear communication.

Qualifications

• 2-year degree; 1-3 years of Help Desk or Support experience preferred.
• Experience with Help Desk software is a plus.
• Knowledge of iOS and Android devices.
• Retail experience a plus.
• Demonstrated organization and time management; ability to work cross-functionally.

Responsibilities

• Provide front line support to Field Talent during Winston's operating hours.
• Assist onboarding of new users to the proprietary software.
• Answer calls/emails and troubleshoot issues with the app and reporting features.
• Explain Winston processes and policies; confirm calendars and invoicing.
• Maintain logs to identify common issues and improve documentation.

Skills

Communication

Multitasking

Problem solving

Microsoft Office

Adaptability

Customer service

Education

Two-year degree

Four-year or advanced degree a plus

Tools

Help Desk Software

Job description

Winston Retail in New York, NY is seeking a Support Specialist to assist Field Talent with Winston’s proprietary software via email, phone, and written guidance. You will troubleshoot issues, answer questions, and help users onboard to the system.

You will collaborate with the Information Management Team to create user-friendly documentation, test new features, and support internal IT initiatives, while maintaining high service levels and clear communication.