Technical Support Specialist: Software & Documentation

Winston Retail; New York (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401k

Employee Discount program

Wellness program

Pet Insurance

Job summary

Winston Retail is seeking a Support Specialist to assist Field Talent with Winston’s proprietary software via email, phone, and documentation. You will troubleshoot, answer questions, and clarify Winston processes while collaborating with the Information Management Team.

You will help test new features and provide feedback to improve the software. The role requires 1–3 years in a Help Desk/Support capacity, strong communication, and proficiency with Microsoft Office.

Qualifications

• 2-year degree; 4-year or advanced degree a plus.
• 1–3 years of experience supporting a team in a Help Desk or Support role.
• Knowledge of iOS and Android devices; retail background is a plus.

Responsibilities

• Provide front line support to Field Talent during Winston's operating hours.
• Set up and guide new users through onboarding processes.
• Answer calls/emails and troubleshoot app usage and Winston processes.
• Create and update documentation for the proprietary software.
• Support IT team on internal requests as needed.

Skills

Customer support

Communication skills

Microsoft Office

Education

2-year degree; 4-year or advanced degree a plus

Tools

Help Desk software

Proprietary software

Job description

Winston Retail is seeking a Support Specialist to assist Field Talent with Winston’s proprietary software via email, phone, and documentation. You will troubleshoot, answer questions, and clarify Winston processes while collaborating with the Information Management Team.

You will help test new features and provide feedback to improve the software. The role requires 1–3 years in a Help Desk/Support capacity, strong communication, and proficiency with Microsoft Office.