Remote Support Specialist for Proprietary Software

Remote Jobs; Minneapolis (MN); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance (medical)

401k

Employee Discount program

Wellness program

Pet Insurance

Job summary

Winston Retail, a leading agency in the retail industry, is seeking a Support Specialist to assist the Field Talent with Winston's proprietary software via email and calls. You will onboard new users, troubleshoot issues, and contribute to documentation and testing of new features.

The role requires strong communication, independent work, and collaboration with the IT team. Remote work is available for candidates in Central or Mountain Time Zones.

Qualifications

• Must have strong written and verbal communication skills.
• Experience supporting a team in a Help Desk or Support role is preferred.
• Knowledge of iOS and Android devices.
• 2-year degree required; 4-year or advanced degree a plus.

Responsibilities

• Provide front line support to the Field Team via email and phone.
• Guide new users through onboarding processes.
• Troubleshoot issues with the Winston software and help with installations/updates.
• Create and update documentation to reduce Support volume.
• Collaborate with Information Technology to test new features and bug fixes.

Skills

Communication

Time management

Multitasking

Independence

Education

Associate degree

Tools

Help Desk software

iOS/Android devices

Job description

Winston Retail, a leading agency in the retail industry, is seeking a Support Specialist to assist the Field Talent with Winston's proprietary software via email and calls. You will onboard new users, troubleshoot issues, and contribute to documentation and testing of new features.

The role requires strong communication, independent work, and collaboration with the IT team. Remote work is available for candidates in Central or Mountain Time Zones.