IT Help Desk Specialist - Retail & Corporate Support

Swatch Group; Secaucus (NJ); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Life insurance

Paid time off

Holiday pay

Parental and medical leave

Job summary

The Swatch Group is seeking an IT Help Desk Support professional to provide first- and second-level technical assistance for retail stores, distribution centers and corporate offices. You will diagnose hardware and software issues, deploy new workstations and POS devices, and support remote users to ensure minimal downtime.

Ideal candidates have strong Windows OS skills, experience with MS Office 365 and Teams, and familiarity with AD, networks, and IT inventory management.

Qualifications

• Experience with Windows operating systems and desktop administration.
• Ability to diagnose and resolve desktop, printer, and peripheral hardware issues.
• Familiarity with MS Office 365, Outlook, Teams, and email systems.

Responsibilities

• Provide first- and second-level IT support to stores, distribution centers, and offices.
• Install, test, configure, and deploy workstations, POS systems, printers, and software.
• Troubleshoot network issues (LAN/WAN, VPN) and remote access for staff.

Skills

Windows OS

Desktop support

MS Office 365 / Outlook

Active Directory

Networking (WAN/LAN/VPN)

IT hardware & printers

Education

Bachelor’s degree preferred in IT/CS

Tools

ServiceNow

Microsoft Teams

Outlook configurations

Job description

The Swatch Group is seeking an IT Help Desk Support professional to provide first- and second-level technical assistance for retail stores, distribution centers and corporate offices. You will diagnose hardware and software issues, deploy new workstations and POS devices, and support remote users to ensure minimal downtime.

Ideal candidates have strong Windows OS skills, experience with MS Office 365 and Teams, and familiarity with AD, networks, and IT inventory management.