IT Help Desk Specialist — Remote-Ready & Problem Solver

ADP, Inc.; Suwanee (GA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Pearlman Group, headquartered in Suwanee, GA, is seeking a Help Desk Support Specialist to design, develop, and support internal solutions, maintain applications, and ensure availability of business systems.

You will diagnose issues, document requests, prioritize tasks, and work with business leaders to deliver new and existing solutions. This full-time role reports to the IT Operations Manager and requires strong troubleshooting and customer-service skills.

Qualifications

• At least 3 years of experience in technical support or helpdesk.
• Proficiency with Windows operating systems (server and desktop).
• Experience with Azure Active Directory and Exchange.
• Experience with O365 Administration supporting Intune, MFA, and Self-Service Password Tools.
• Knowledge and experience supporting, troubleshooting, and configuring PC Hardware onsite and remotely.
• Proficient experience using Outlook, Word, Excel, and PowerPoint in a Windows operating system.
• Minimum of an associate degree in a related discipline or 2+ years of directly related experience preferred.

Responsibilities

• Serve as the initial contact for reporting of technical issues and answering questions regarding software/hardware/network issues.
• Accurately diagnose and resolve technical issues.
• Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.
• Effectively elevate issues to the appropriate resources when necessary.
• Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.
• Ability to prioritize work and exercise good judgment while managing multiple tasks.
• Can function collaboratively as part of a fast-paced, customer-oriented team, perform effectively as an independent producer under broad management direction, and demonstrate a willingness to support the team on all levels to achieve organizational goals and objectives.
• Perform other duties and projects as assigned.

Skills

Technical support

Windows OS

Azure Active Directory

O365 Administration

Troubleshooting

Remote support

Customer service

Education

Associate degree

Tools

Outlook

Word

Excel

PowerPoint

Job description

Pearlman Group, headquartered in Suwanee, GA, is seeking a Help Desk Support Specialist to design, develop, and support internal solutions, maintain applications, and ensure availability of business systems.

You will diagnose issues, document requests, prioritize tasks, and work with business leaders to deliver new and existing solutions. This full-time role reports to the IT Operations Manager and requires strong troubleshooting and customer-service skills.