IT Help Desk Specialist - Onsite Tech & Onboarding

Horn Memorial Hospital; Iowa; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) with match

Paid Time Off

On-site cafeteria

Job summary

Horn Memorial Hospital is seeking an IT Help Desk Support Specialist to be the first point of contact for IT requests. The role supports onboarding, device management, Vocera, and daily operations across the hospital and affiliated clinics in Ida Grove, IA.

This is a full-time, on-site position with an on-call rotation. Responsibilities include troubleshooting, password resets, employee orientations, badge management, and documentation.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred.
• Equivalent education, certifications, or relevant work experience may be considered.
• Previous help desk, technical support, or IT troubleshooting experience preferred.
• Basic knowledge of Windows, Microsoft 365, computer hardware, printers, and user account management.
• Willingness to learn Vocera and other hospital technology systems.

Responsibilities

• Answer incoming IT calls and requests, document issues, and route them to the appropriate IT team member.
• Troubleshoot common computer, printer, software, and hardware issues.
• Perform authorized password resets and basic account support for Windows and Oracle Health (Cerner).
• Coordinate IT setup and technology orientations for new employees.
• Create, issue, manage, and deactivate employee badges according to established procedures.
• Track IT inventory, equipment assignments, and loaner devices.
• Prepare, distribute, install, maintain, and coordinate repairs for IT equipment.
• Assist with workstation upgrades, equipment replacements, and other IT projects.
• Assist with scheduled monthly IT downtime activities, including preparation, testing, communication, and post-maintenance support as assigned.
• Assist with Vocera device distribution, user assignments, basic troubleshooting, and ongoing device management.
• Maintain accurate documentation of support requests, equipment, badges, and troubleshooting activities.
• Participate in the IT department's rotating on-call schedule and assist with after-hours support.

Skills

Customer service

Communication

Problem solving

Organization

Education

Associate degree in IT or related field

Tools

Windows

Microsoft 365

Printers

User accounts management

Oracle Health / Cerner

Job description

Horn Memorial Hospital is seeking an IT Help Desk Support Specialist to be the first point of contact for IT requests. The role supports onboarding, device management, Vocera, and daily operations across the hospital and affiliated clinics in Ida Grove, IA.

This is a full-time, on-site position with an on-call rotation. Responsibilities include troubleshooting, password resets, employee orientations, badge management, and documentation.