IT Help Desk Support Specialist- Full Time

HORN MEMORIAL HOSPITAL; Ida Grove (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Educational Assistance

On-Site Cafeteria

Employee Assistance Program

Job summary

Horn Memorial Hospital is seeking an IT Help Desk Support Specialist to serve as the primary contact for IT support requests across the hospital and clinics. The role provides first‑level technical support, assists with onboarding, and handles IT inventory, badges, and Vocera communications, with a Monday–Friday schedule and on‑call rotation.

You will troubleshoot issues, reset passwords, support Windows and Oracle Health Cerner accounts, coordinate new employee tech setups, document activities,

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent education, certifications, or relevant work experience may be considered.
• Previous help desk, technical support, or IT troubleshooting experience preferred.
• Basic knowledge of Windows, Microsoft 365, computer hardware, printers, and user account management.
• Willingness to learn Vocera and other hospital technology systems.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to maintain confidentiality, work independently, collaborate with the IT team, and participate in a rotating on-call schedule.

Responsibilities

• Answer incoming IT calls and requests, document issues, and route them to the appropriate IT team member.
• Troubleshoot common computer, printer, software, and hardware issues.
• Perform authorized password resets and basic account support for Windows and Oracle Health (Cerner).
• Coordinate IT setup and technology orientations for new employees.
• Create, issue, manage, and deactivate employee badges according to established procedures.
• Track IT inventory, equipment assignments, and loaner devices.
• Prepare, distribute, install, maintain, and coordinate repairs for IT equipment.
• Assist with workstation upgrades, equipment replacements, and other IT projects.
• Assist with scheduled monthly IT downtime activities, including preparation, testing, communication, and post-maintenance support as assigned.
• Assist with Vocera device distribution, user assignments, basic troubleshooting, and ongoing device management.
• Maintain accurate documentation of support requests, equipment, badges, and troubleshooting activities.
• Participate in the IT department’s rotating on-call schedule and assist with after-hours support.

Skills

Help desk experience

Customer service

Problem solving

Communication

Education

Associate degree in Information Technology or Computer Science

Tools

Windows OS

Microsoft 365

Printer hardware

User account management

Vocera

Job description

The IT Help Desk Support Specialist serves as the primary point of contact for IT support requests at Horn Memorial Hospital & Physicians Clinics. This position provides first-level technical support, assists with employee onboarding, manages IT inventory and employee badges, supports Vocera communications, and assists with daily IT operations across the hospital and affiliated clinics. Position is full time, Monday through Friday, 8:30am to 5pm, including participation in an on-call rotation.

Essential Duties:

• Answer incoming IT calls and requests, document issues, and route them to the appropriate IT team member.
• Troubleshoot common computer, printer, software, and hardware issues.
• Perform authorized password resets and basic account support for Windows and Oracle Health (Cerner).
• Coordinate IT setup and technology orientations for new employees.
• Create, issue, manage, and deactivate employee badges according to established procedures.
• Track IT inventory, equipment assignments, and loaner devices.
• Prepare, distribute, install, maintain, and coordinate repairs for IT equipment.
• Assist with workstation upgrades, equipment replacements, and other IT projects.
• Assist with scheduled monthly IT downtime activities, including preparation, testing, communication, and post-maintenance support as assigned.
• Assist with Vocera device distribution, user assignments, basic troubleshooting, and ongoing device management.
• Maintain accurate documentation of support requests, equipment, badges, and troubleshooting activities.
• Participate in the IT department’s rotating on-call schedule and assist with after-hours support.

Qualifications:

• Education: Associate degree in Information Technology, Computer Science, or a related field preferred. Equivalent education, certifications, or relevant work experience may be considered.
• Experience: Previous help desk, technical support, or IT troubleshooting experience preferred.
• Technical Skills: Basic knowledge of Windows, Microsoft 365, computer hardware, printers, and user account management. Willingness to learn Vocera and other hospital technology systems.
• Communication: Strong customer service, communication, organization, and problem-solving skills.
• Other Requirements: Ability to maintain confidentiality, work independently, collaborate with the IT team, and participate in a rotating on-call schedule.

Along with offering a competitive salary, Horn Memorial Hospital provides a comprehensive benefit package including health, financial, professional growth, and support resources.

Health:

• Medical, Dental, and Vision Insurance
• Supplemental Health Plans
• Health Savings Account
• Free Vaccinations
• Provisions for Leave of Absence
• Discounted Wellness Labs
• Ergonomic Evaluation

Financial:

• 401(k) Including Pre-Tax and Roth
  • Immediate Employer Match and Immediate Full Vesting
• Short Term Disability
• Long Term Disability
• Employee and Dependent Life Insurance
• Additional Voluntary Life Insurance AD&D
• Identity Theft Protection
• Paid Time Off Sell-Back
• Shift Differential and Weekend Differential
• Flexible spending accounts for medical and dependent care
• Free on-site financial advising from licensed professionals

Professional Growth:

• Educational Assistance
• Scholarship Opportunities
• Meetings and Educational Pay Benefits
• Continuing Education Credits
• Internal Career Growth Opportunities
• Free courses from Hometown Health University

Work-Life Balance:

• Paid Time Off
• Leave of Absences including parental, medical, and military
• On-Site Cafeteria
• Employee Assistance Program Benefits
• Legal Assistance?
• Confidential Counseling up to 3 sessions per issue provided at no cost to employee
• Fitness Membership Discounts
• On-site Walking Trail
• Funeral Leave

Horn Memorial Hospital is an Equal Opportunity Employer

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Horn Memorial Hospital will be based on merit, qualifications, and abilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at 712-364-7254 or [e-mail]. Interpreter is provided at no cost. Horn Memorial Hospital does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, disability, genetic information, sexual orientation or any other classification in accordance with federal, state and local statutes, regulations and ordinances.