IT Help Desk Technician — Systems & Security Support

Siouxland Community Health Center; Sioux City (IA); On-site; USD 25,000 - 39,000; Full time

Job summary

Siouxland Community Health Center is seeking an IT Technician – Help Desk Support to provide responsive end‑user support, maintain clinic IT systems, and help secure devices and networks.

The successful candidate will have an Associate's degree in IT/MIS (Bachelor's preferred), programming skills with MS Access, and strong communication and troubleshooting abilities to support a diverse user base within a health care environment. This is a full-time on-site role.

Qualifications

• Associates Degree in Information Technology, MIS or related field; Bachelor's preferred.
• Programming skills and/or experience with Microsoft Access.
• Strong organizational, communication (oral and written), presentation and interpersonal skills.
• Experience in computer trouble-shooting and problem-solving.
• Experience with a variety of computer applications.
• Knowledge and experience with Windows Server, Windows XP/7/10 Pro, Exchange Server.

Responsibilities

• Develop, implement, design and set-up computer programs, applications, systems, databases and forms.
• Maintain, support and troubleshoot key software systems.
• Maintain, troubleshoot and secure computer equipment and printers.
• Monitor and maintain the clinic's security system and manage security keys.
• Assign resources to staff (email, long distance code, log-in, etc.).
• Maintain configuration of clinic-wide operating systems.
• Anticipate and troubleshoot problems and system failures across networks and web services.
• Coordinate and monitor IT systems and repairs.

Skills

Programming skills

MS Access

Written communication

Interpersonal skills

Troubleshooting

Organizational skills

Education

Associate's Degree in Information Technology / MIS or related field

Bachelor's degree preferred

Tools

Windows Server

Windows XP/7/10

Exchange Server

Job description

Siouxland Community Health Center is seeking an IT Technician – Help Desk Support to provide responsive end‑user support, maintain clinic IT systems, and help secure devices and networks.

The successful candidate will have an Associate's degree in IT/MIS (Bachelor's preferred), programming skills with MS Access, and strong communication and troubleshooting abilities to support a diverse user base within a health care environment. This is a full-time on-site role.