IT Help Desk Tech Bay Ltd.

Bay Ltd.; Corpus Christi (TX); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Bay Ltd. is seeking an IT Help Desk Technician to serve as the first point of contact for employees needing technical assistance with computers, printers, software, network access, and phones. You will diagnose issues and guide users toward timely resolutions.

The role requires strong communication, problem-solving, and the ability to work with colleagues across departments. On-site responsibilities include hardware support, user account tasks, and coordinating with IT teams to maintain system

Qualifications

• High School Diploma or GED required; associate degree preferred.
• At least 3 years’ experience or equivalent hands-on field experience in IT support.
• Valid driver’s license with good driving record for travel to offsite locations.
• Experience with Help Desk ticketing software and user account management.

Responsibilities

• Install, configure, troubleshoot, repair, and replace computer hardware and software.
• Provide first-line support for user accounts, passwords, access, and email issues.
• Monitor systems and coordinate with teams to resolve network, telecom, applications, power, and access problems.
• Log, update, document, and assign requests in the ticketing system; ensure follow-up and closure.
• Coordinate IT asset inventory, deployment, maintenance, and records; assist with purchases and vendor coordination.
• Maintain accurate company email and extension records; communicate professionally with all stakeholders.
• Adhere to IT procedures, information-security requirements, and safety practices.

Skills

Customer communication

Problem solving

Team collaboration

Time management

Effective written/verbal communication

Education

High School Diploma

Associate degree preferred

Tools

Track-It

Job description

JOB SUMMARY

The IT Help Desk Tech serves as a first point of contact for employees requiring technical assistance with computer hardware, software, user access, network connectivity, printers, phones, IT-related issues, and departmental administrative support.

ESSENTIAL FUNCTIONS

Technical Support & Troubleshooting

• Install, configure, troubleshoot, repair, and replace computer hardware, software, printers, and related IT equipment.
• Perform basic user account support including account setup, password resets, account unlocks, permissions, group access, profile changes, email access, and related login issues.
• Monitor computer systems and networks and collaborate with appropriate teams to resolve network, telecommunications, applications, power, and access-related issues.

Help Desk & Ticket Management

• Respond to service issues and requests in a timely manner; log, update, document, and assign requests to appropriate IT team members within the designated ticketing system.
• Troubleshoot and resolve routine technical issues and escalare complex issues to appropriate IT personnel when necessary.
• Maintain ownership of support issues through follow-up, documentation, escalation tracking, user communication, and final resolution.

IT Assets & User Support

• Support system access changes, including user accounts, email, system access, building access, and assigned equipment.
• Assist with IT asset inventory, equipment deployment and logistics, device tracking, shipping, receiving, replacement, and maintenance of accurate equipment records.

IT Department Administrative Support

• Coordinate approved purchases of IT equipment, software, supplies, and services and assist with related purchase orders, invoices, and department records.
• Track software subscriptions, licenses, support agreements, and renewals as assigned.
• Coordinate with technology vendors and service providers for equipment, internet, telephone, software, and other IT services.
• Maintain accurate and up-to-date company email, telephone, and extension records.
• Communicate effectively and professionally with employees, customers, vendors, and other stakeholders.
• Ensure compliance with applicable company policies, IT procedures, information-security requirements, and safety practices.
• Perform other duties as requested, directed, or assigned

EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Diploma or GED required; Associate degree in related field preferred
• At least 3 years’ experience or equivalent hands-on field experience in a directly related field

SKILLS / KEY COMPETENCIES

• Must have a valid driver’s license, proof of insurance, and a good driving record to operate a company vehicle when traveling to company offsite locations.
• Exercise discretion and independent judgement when handling company and project information
• Knowledge of the organization to complete assignments
• Knowledge of Help Desk ticketing software (Track-It or similar)
• Must be able to work non-routine hours when necessary
• Ability to communicate effectively, both verbal and written with customers and employees at all levels

PHYSICAL REQUIREMENTS

• Frequently required to use hands and arms, stand, walk, sit, climb, stoop, kneel or crouch
• Will work in an indoor and outdoor setting
• Moving about to accomplish tasks or moving from one worksite to another
• Ability to operate a computer and other office productivity machinery (e.g., calculator, copy machine, printer)
• Constantly perform repeating motions that may include wrists, hands and/or fingers
• Frequently communicate with other members of the team. Must be able to exchange accurate information in a clear manner
• Work will include moving and/or lifting objects up to 50 pounds (with assistance)