IT Help Desk Specialist — On-Site & Remote Support

Wightman; Kalamazoo (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Wightman is seeking an IT Help Desk Technician located in Kalamazoo to provide efficient technical assistance to users. The technician will serve as the initial point of contact for technical support via phone, email, and ticket systems.

Ideal candidates will possess strong technical skills, customer service experience, and the ability to multitask effectively. Responsibilities include troubleshooting, managing helpdesk tickets, and occasional travel to regional offices for support.

Qualifications

• Strong technical knowledge and communication skills.
• Ability to diagnose and resolve basic computer issues.
• Experience with customer service and time management.

Responsibilities

• Initial point of contact for users seeking assistance.
• Perform remote troubleshooting for technical issues.
• Manage Helpdesk ticket system.

Skills

Problem-solving skills

Customer service experience

Knowledge of computer hardware

Proficiency in Microsoft software

Ability to multitask

Education

High School diploma or equivalent

Associates of Computer Science or related field

Tools

Office 365

Teams

OneDrive

OneNote

Autodesk products

Adobe products

Bluebeam

Job description

Wightman is seeking an IT Help Desk Technician located in Kalamazoo to provide efficient technical assistance to users. The technician will serve as the initial point of contact for technical support via phone, email, and ticket systems.

Ideal candidates will possess strong technical skills, customer service experience, and the ability to multitask effectively. Responsibilities include troubleshooting, managing helpdesk tickets, and occasional travel to regional offices for support.