IT Help Desk Specialist I — Weekend Frontline Support

NOW Foods; Sparks (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

NOW Foods seeks an ITSC Support Specialist in Sparks, NV to deliver exceptional IT support and customer service. This full-time on-site role involves resolving user requests, maintaining desktop environments, and ensuring customer satisfaction. Candidates should have an associates degree or equivalent experience.

Responsibilities include ticket handling, user support, and equipment maintenance in a collaborative environment. Join NOW Foods and support our health initiatives with your technical expertise.

Qualifications

• Associates degree or equivalent experience required.
• Broad knowledge of end user computing is critical.
• Preferred previous support/Help Desk experience.

Responsibilities

• Provide exceptional front line IT support.
• Respond to User support requests via various channels.
• Assist with the installation and configuration of desktop environments.

Skills

Customer service background

Strong proficiency in Microsoft Office

Sound decision making

Good communication skills

Education

Associates degree from a college or university

Tools

PC and Mac OS X Workstation applications

Citrix Desktop

Job description

NOW Foods seeks an ITSC Support Specialist in Sparks, NV to deliver exceptional IT support and customer service. This full-time on-site role involves resolving user requests, maintaining desktop environments, and ensuring customer satisfaction. Candidates should have an associates degree or equivalent experience.

Responsibilities include ticket handling, user support, and equipment maintenance in a collaborative environment. Join NOW Foods and support our health initiatives with your technical expertise.