Classified - Technology Helpdesk @ Technology Department

Technology Dept.; Moses Lake (WA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Benefits Available

Job summary

Moses Lake School District 161 Technology Dept. in Moses Lake, WA is seeking a skilled Technology Helpdesk specialist to support district end users, install, configure, and maintain hardware and software assets.

This full-time role requires strong trouble-shooting across Windows and Mac platforms and basic network knowledge. Under the Technology Director, you will handle tickets, inventory, and remote/onsite support, with an emphasis on timely issue resolution, exceptional attendance, and

Qualifications

• Associates degree in related technology field and/or at least two years of work experience; high school diploma or equivalent required.
• Knowledge of PC troubleshooting and repair for Windows and Macintosh platforms.
• Basic understanding of PC hardware, peripherals, and LAN operations.
• Associate level certifications from CompTIA, Microsoft, and/or Cisco desired.

Responsibilities

• Provide technical support via telephone, onsite, and electronic (email, remote/virtual) help desk support to district employees, students, and others as needed.
• Install, configure, diagnose, repair, service and maintain desktop computer systems and peripherals for multiple hardware platforms (PC and MAC).
• Provide basic network connectivity support for Local Area Network (LAN) equipment.
• Install, configure, and diagnose district printers (local and network).
• Maintain inventory system of district technology assets based on building assignments.
• Sort, inventory, and store production and surplus technology equipment.
• Escalate higher level support issues to Level II and III Support Specialists for resolution.
• Document all support related issues via help desk ticketing system for tracking and record keeping purposes.
• Attend district and department level meetings, including required training sessions.

Skills

PC troubleshooting

Windows & Mac

LAN basics

Hardware maintenance

Ticketing/documentation

Time management

Education

Associate degree in related technology field

High school diploma or equivalent

Job description

Classified - Technology Helpdesk @ Technology Department

Moses Lake School District 161 Technology Dept. - Moses Lake, Washington Open in Google Maps

Job Details

Job ID: 5914743
Application Deadline: Posted until filled
Posted: Sep 03, 2026 7:00 AM (UTC)

Starting Date: Immediately

Job Description

TERMS OF EMPLOYMENT

Classified Salary Range

Benefits Available

Technology Helpdesk

8 hrs per day/260 days per year

Shift time is subject to building needs.

SUMMARY:

Under the direction of the Technology Director, this position provides technical systems support to district end users, including the installation, maintenance, and problem detection/resolution of hardware and software technology assets.

ESSENTIAL FUNCTIONS:

• Provide technical support via telephone, onsite, and electronic (email, remote/virtual) help desk support to district employees, students, and others as needed.
• Install, configure, diagnose, repair, service and maintain desktop computer systems and peripherals for multiple hardware platforms (PC and MAC), including both hardware and software related issues.
• Provide basic network connectivity support for Local Area Network (LAN) equipment.
• Install, configure, and diagnose district printers (local and network).
• Maintain inventory system of district technology assets based on building assignments, including physical inventory verification as assigned by the Technology Director.
• Sort, inventory, and store production and surplus technology equipment based on district policy.
• Escalate higher level support issues to Level II and III Support Specialists for resolution.
• Document all support related issues via help desk ticketing system for tracking and record keeping purposes.
• Attend district and department level meetings, including required training sessions.
• Other duties as assigned by the Technology Director.

REQUIRED QUALIFICATIONS:

• Associates degree in related technology field and or at least two (2) years’ work experience; high school diploma or equivalent required.
• Knowledge of PC troubleshooting and repair for both Windows and Macintosh platforms.
• Basic understanding of PC hardware, peripherals, and local area network operations.
• Associate level, industry certifications from CompTIA, Microsoft, and/or Cisco desired.
• Ability to read and apply technical service-related information from various sources.
• Possess aptitude to carry out oral and written directions from Technology Director and/or assigned technical lead.
• Adjust to new assignments and variety of working conditions, including effective task prioritization and independent task completion.
• Proven ability to relate with staff, coworkers, and other end users regarding computer technology.
• Prioritize and assign work orders/tickets/tasks, resolve problems and anticipate tasks to be completed with minimum supervision and guidance.
• Ability to work with a high degree of accuracy and attention to detail to meet deadlines during extremely critical times.
• Must possess a valid Washington State driver’s license and a good driving record.
• Must furnish one’s own transportation.
• Must have excellent attendance.
• Must be committed to on-going training for the maintenance of technical skills expected.
• Other duties as assigned.

PHYSICAL REQUIREMENTS:

• Occasionally: sit, lift and/or carry up to 65 lbs.
• Frequently: lift and/or carry up to 50 lbs; bend, squat, crawl, climb, reach above shoulder level and twist.
• Continuously: stand, walk, lift and/or carry up to 20 lbs.
• On a frequent basis, will be required to use both left and right hands for repetitive action such as grasping, pushing and pulling, and fine manipulating.

TESTING REQUIREMENTS:

• Ability to successfully complete a skills assessment and/or practical demonstration if selected for interview

The Moses Lake School District #161 does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boys Scouts and other designated youth groups. Inquiries regarding compliance and/or grievance procedures may be directed to the school district’s Title IX, Civil Rights, Affimative Action, and Equal Opportunity officer, Michelle Musso, 1620 S Pioneer Way, Moses Lake, WA 98837, [phone], [e-mail]; OR Section 504/ADA Coordinator, Samantha Burgess, 1620 S Pioneer Way, Moses Lake, WA 98837, (509) 766- 2670, [e-mail].

Position Type: Full-Time

Salary: $26.07 to $31.44 Salary Range: Per P.S.E. Contract Schedule

Job Requirements

• At least 2 year(s) of relevant experience preferred.
• Associate degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Gene Baxter , Director of Technology
• Technology Dept.
• Phone: [phone]
• Email: [e-mail]

Map

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