Hybrid Service Desk Analyst — Frontline IT Support

GreatAmerica Financial Services; Cedar Rapids (IA); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Hybrid work arrangements

Gym reimbursement

Health insurance

401(k) with company match

Career development opportunities

Job summary

GreatAmerica Financial Services in Cedar Rapids, IA, seeks a Service Desk Analyst to provide front-line IT support for over 250 technologies. You will investigate incidents, communicate with users in layman's terms, and document tickets while following knowledge base procedures.

The role covers endpoint hardware, productivity apps, line-of-business software, email, and remote assistance. You will also participate in after-hours on-call rotation, perform hardware moves, and help maintain a clean,

Qualifications

• High school diploma, or equivalent, is required.
• Associate Degree in Computer Information Systems or related IT discipline is preferred.
• 1–2 years relevant IT experience preferred.

Responsibilities

• Investigate user incidents and requests, document details, and escalate where needed.
• Communicate technical information in layman's terms to non-technical users.
• Provide on-call, after-hours support on a rotating basis and perform dispatch duties.

Skills

Windows

MacOS

Active Directory

Endpoint hardware

Microsoft 365

Education

High school diploma

Associate degree preferred

Tools

Remote support tools

Ticketing system

Job description

GreatAmerica Financial Services in Cedar Rapids, IA, seeks a Service Desk Analyst to provide front-line IT support for over 250 technologies. You will investigate incidents, communicate with users in layman's terms, and document tickets while following knowledge base procedures.

The role covers endpoint hardware, productivity apps, line-of-business software, email, and remote assistance. You will also participate in after-hours on-call rotation, perform hardware moves, and help maintain a clean,