IT Help Desk Specialist

Cottingham & Butler; Dubuque (IA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution

PTO/Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/Parental Leave

Job summary

Cottingham & Butler in Dubuque, IA is looking for an IT Help Desk Specialist to be the frontline support for staff in the office and at home. You will troubleshoot, log, and resolve calls, and you will procure, deploy, and inventory desktop hardware and software while ensuring proper security levels. You will also consult with end-users to identify cellular device needs.

The role supports a blend of on-site and remote work and offers comprehensive benefits and a culture of continuous improvement.

Qualifications

• Front-line technical support for employees in office and home settings.
• Respond to, log, and troubleshoot help desk calls and tickets.
• Procure, deploy, and inventory desktop hardware and software.
• Ensure proper security levels are in place across systems.
• Consult with end-users to identify cellular device needs.

Responsibilities

• Answer, log, and resolve help desk requests in a timely manner.
• Troubleshoot hardware, software, and network issues for staff.
• Procure, deploy, and inventory desktop hardware/software assets.
• Maintain security configurations and device compliance.
• Advise end-users on cellular device plans and needs.

Skills

Technical support

Hardware deployment

Inventory management

User consulting

Job description

Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help desk calls. You will also procure, deploy, and inventory all desktop hardware and software to include ensuring proper security levels are in place. In addition, you will consult with end-users to identify their cellular device needs and make recommendations for services.

• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave

About Cottingham & Butler:

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

Want to learn more? Follow us onwww.CottinghamButler.com|LinkedIn|Facebook