IT Help Desk Specialist — Hardware & Network Support

Jeanne D'Arc Credit Union; Lowell (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Jeanne D'Arc Credit Union is looking for a Technical Support Specialist in Lowell, Massachusetts. This role involves providing employee help desk support services, handling hardware and software issues, and managing help desk tickets. The ideal candidate should have an Associate's degree in technology and at least two years of relevant experience. The position demands strong problem-solving skills, a team-oriented mindset, and proficient communication abilities to maintain high customer satisfaction.

Qualifications

• Minimum two years of PC/network support experience.
• Ability to interpret technical documents and instructions.
• Proficient in troubleshooting technical problems.

Responsibilities

• Provide hardware and software support to end users.
• Manage help desk tickets and ensure timely resolution.
• Collaborate with team members to achieve goals.

Skills

Troubleshooting

Teamwork

Customer Service

Technical Communication

Education

Associate’s degree in technology or equivalent

Job description

Jeanne D'Arc Credit Union is looking for a Technical Support Specialist in Lowell, Massachusetts. This role involves providing employee help desk support services, handling hardware and software issues, and managing help desk tickets. The ideal candidate should have an Associate's degree in technology and at least two years of relevant experience. The position demands strong problem-solving skills, a team-oriented mindset, and proficient communication abilities to maintain high customer satisfaction.