Impactful IT Helpdesk Specialist

ADP, Inc.; Lowell (MA); On-site; USD 51,000 - 77,000; Full time

Job summary

Jeanne D’Arc Credit Union is seeking a Technical Support Specialist in Lowell, MA to provide employee help desk support and assist with branch equipment. You will handle tickets, configure workstations, manage accounts, and collaborate with the team to keep systems running smoothly.

The role emphasizes customer service, timely responses, and adherence to policies while supporting the Credit Union’s core values and community outreach efforts.

Qualifications

• Associate’s degree with preferably a focus in technology; specialized training in a technical field; two years of PC/Network support; or equivalent combination of education and experience.

Responsibilities

• Provide hardware, software, phone, and basic network support to all end users.
• Troubleshoot desktops, monitors, laptops, printers, scanners, cell phones, desk phones, signature and PIN pads, A/V equipment, and ATMs.
• Create and maintain user accounts for network access; track access as needed and notify manager of changes.
• Triage and assign help desk tickets; respond promptly; document thoroughly; follow up until resolution.
• Build, configure and deploy workstations and printers; apply patches; assist with desktop applications maintenance.

Skills

Interpersonal skills

Teamwork

Communication

Education

Associate degree

Job description

Jeanne D’Arc Credit Union is seeking a Technical Support Specialist in Lowell, MA to provide employee help desk support and assist with branch equipment. You will handle tickets, configure workstations, manage accounts, and collaborate with the team to keep systems running smoothly.

The role emphasizes customer service, timely responses, and adherence to policies while supporting the Credit Union’s core values and community outreach efforts.