Impact-Driven IT Support Specialist

Socket.dev; Lowell (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

Jeanne D’Arc Credit Union is seeking a Technical Support Specialist to provide employee help desk support and maintain branch/equipment needs. Under AVP - Technology Operations, you will address hardware, software, and basic network issues, ensuring timely resolution and high customer satisfaction.

This role emphasizes collaboration, policy adherence, and efficient problem solving in a dynamic team environment.

Qualifications

• Associate’s degree with a focus in technology or equivalent.
• Two years of PC/Network support experience preferred.
• Ability to read and interpret technical documents and safety rules.

Responsibilities

• Provide hardware, software, phone, and basic network support to end users.
• Triage and assign help desk tickets; meet SLA expectations.
• Build, configure and deploy workstations and printers; patch software.
• Assist users with equipment usage and ensure customer satisfaction.
• Coordinate with vendors and manage purchase orders.

Skills

Teamwork

Communication

Analytical thinking

Problem solving

Technical troubleshooting

Education

Associate degree in technology

Two years PC/Network support experience

Job description

Jeanne D’Arc Credit Union is seeking a Technical Support Specialist to provide employee help desk support and maintain branch/equipment needs. Under AVP - Technology Operations, you will address hardware, software, and basic network issues, ensuring timely resolution and high customer satisfaction.

This role emphasizes collaboration, policy adherence, and efficient problem solving in a dynamic team environment.