IT Help Desk Specialist – Frontline Tech Support (SF)

H MART - Corp; San Francisco (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401(k) retirement plan with match

Job summary

H MART - San Francisco is seeking an IT Help Desk professional to respond to inquiries and provide hands-on technical support. The role covers hardware, software, and network troubleshooting, with escalation to specialized IT teams as needed.

You will maintain records, contribute to knowledge bases, install software, and assist with LAN/WAN issues. Bilingual Korean/English is preferred; on-site work in SF Bay Area is required.

Qualifications

• Proven experience in IT help desk or similar role.
• Good knowledge of computer hardware, software and troubleshooting.
• Strong communication and customer service skills.
• Familiarity with help desk software and remote desktop tools.
• Relevant certifications are a plus.
• A degree in Computer Science or Information Technology preferred.
• Bilingual in Korean and English preferred.

Responsibilities

• Respond to user inquiries and provide technical support via phone, email, or in-person.
• Assist users in resolving hardware, software, and network issues.
• Walk users through problem-solving and provide step-by-step solutions.
• Diagnose and troubleshoot end-user problems.
• Escalate complex issues to IT support teams for resolution.
• Maintain records of user issues and solutions.
• Create and update knowledge base articles for end-users.
• Install, configure, and update software and operating systems.
• Resolve LAN/WAN and other network-related issues.
• Provide basic end-user training and deliver user guides.

Skills

IT help desk experience

Hardware & software troubleshooting

Communication skills

Help desk software

Remote desktop tools

Certifications (A+/MCDST, etc)

CS/IT degree

Korean bilingual

Education

Bachelor's degree in Computer Science / IT

Tools

Remote desktop tools

Help desk software

Job description

H MART - San Francisco is seeking an IT Help Desk professional to respond to inquiries and provide hands-on technical support. The role covers hardware, software, and network troubleshooting, with escalation to specialized IT teams as needed.

You will maintain records, contribute to knowledge bases, install software, and assist with LAN/WAN issues. Bilingual Korean/English is preferred; on-site work in SF Bay Area is required.