IT Help Desk

B; Anaheim (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

B&B Specialties Inc in Anaheim, CA seeks an IT Help Desk professional to provide user support, diagnose hardware and software issues, and maintain the knowledge base. You will be the first point of contact for customers seeking technical assistance and help manage incidents.

The ideal candidate has 1+ years of troubleshooting and help desk experience, a degree in IT or related field, and relevant certifications.

Qualifications

• Degree in IT, Computer Science or another relevant field preferred.
• 1+ years of related experience and training in troubleshooting and providing help desk support.
• Certification in one or more IT areas.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Diagnose and resolve hardware and software issues.
• Escalate urgent issues and inform management of recurring problems.
• Maintain a log of help desk interactions and a knowledge base of common issues and relevant fixes.
• Advise customers and users of appropriate actions and safe use of computers and peripherals.
• Assist in creating/maintaining work instructions and training manuals for new and revised hardware and software.
• Help to create/maintain standardized group policies across the network.
• Help to create/maintain Active Directory users, groups, and overall network security.
• Ensure all software updates are being installed including but not limited to windows updates and antivirus definitions.
• Ensure antivirus and backups are viable.
• Stay current with system information, changes, and updates.
• Maintain a clean and safe working environment in the server room and with relevant computer wiring.

Skills

Troubleshooting

Help desk support

Customer service

Education

Degree in IT or Computer Science or relevant field

Tools

Certifications (IT)

Job description

Brief DescriptionProvide user support, customer service, and maintenance on company computer hardware, peripherals, and software applications. Research, troubleshoot and resolve problems and/or advise users/management on the appropriate action.ResponsibilitiesServe as the first point of contact for customers and users seeking technical assistanceDiagnose and resolve technical hardware and software issuesResearch issues using available and appropriate information sourcesEscalate urgent issues that cannot be resolved timelyInform management of recurring and/or critical issuesMaintain a log of help desk interactions and a knowledge base of common issues and relevant fixesAdvise customers and users of appropriate actions and safe use of computers and peripheralsFollow up with customers and users to ensure complete resolution of issuesHelp to create/maintain work instructions and training manuals for new and revised hardware and softwareHelp to create/maintain standardized group policies across the networkHelp to create/maintain Active Directory users, groups, and overall network securityEnsure all software updates are being installed including but not limited to windows updates and antivirus definitionsEnsure antivirus and backups are viableStay current with system information, changes, and updatesMaintain a clean and safe working environment in the server room and with relevant computer wiringQualifications:Degree in IT, Computer Science or another relevant field preferred1+ years of related experience and training in troubleshooting and providing help desk support or equivalent combination of education and experienceCertification in one or more relevant areas of IT expertiseOther RequirementsDue to our customers' purchase order requirements, this position requires that the applicant be a U.S. Person as defined in EAR.Local candidates onlyCompany: B&B Specialties Inc is a manufacturer of Aerospace and specialty fasteners. Learn more at www.bbspecialties.com.EEO: Military-Female-Veteran-DisabledTo request accommodation, please contact human resources at [phone].In accordance with the California Consumer Protection Act (CCPA), the business purposes that B&B Specialties, Inc. collects, receives, maintains, and uses the types of Personal Information about you described below as part of your job application and the Company’s evaluation include:To comply with state and federal law and regulations requiring employers to maintain certain records;To evaluate your job application and candidacy for employment;To obtain and verify background check and references, andTo communicate with you regarding your candidacy for employment.Personal Identifiers: Name, alias, postal or mailing address, email address, telephone number.Pre-Hire Information: Job application, resume, social security number, driver’s license or state identification card number, passport number, background check results, physical, drug & alcohol test results, job interview notes, and candidate evaluation records.Employment History: Information regarding prior work experience, positions held, names and contact information of prior employers and supervisors, and reasons for leaving prior jobs.Education Information: Information from resumes and job applications regarding educational history; transcripts or records of degrees and vocational certifications obtained.If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.