IT Helpdesk Specialist- DC

Verida Inc; Washington (District of Columbia); On-site; USD 50,000 - 65,000; Full time

Job summary

Verida Inc. is seeking an IT Helpdesk Specialist for on-site support in Washington, DC. The role focuses on providing desktop and application support to employees, setting up hardware, and assisting users with Outlook, Office, and other key applications.

Flexibility for night/weekend shifts and travel to satellite offices is required. The position requires practical experience in desktop support, strong troubleshooting skills, and customer-service orientation.

Qualifications

• Experience with desktop user support required, preferably in a help desk/customer service setting.
• Working knowledge of Windows Operating Systems, MS Office suite (2000 and above) and Windows 2000/2003 Server environment.
• A+ certifications preferred.

Responsibilities

• Provide desktop and application support to employees.
• Hardware setup of new machines – laptops, desktops, printers, etc.
• Provide application support for users (Outlook, Office, Trapeze).
• Interact with employees to resolve help desk type items.
• 24x7 support, flexibility for night and weekend work as well as travel to satellite offices.

Skills

Desktop support

Customer service

Troubleshooting

Communication

Education

Associate degree or 2+ years experience

Tools

Windows OS

MS Office

Remote support tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Helpdesk Specialist- DC

LOCATION: On-Site in the District of Columbia

SUMMARY: Provides support to end users on a variety of technology issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within this field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

ESSENTIAL FUNCTIONS:

• Provide desktop and application support to SETI employees.
• Hardware setup of new machines – Laptops, Desktops, Printers, etc.
• Provide application support for users (Outlook, Office, Trapeze).
• Interact with employees to resolve help desk type items.
• 24x7 support, flexibility for night and weekend work as well as travel to satellite offices.
• Assist with the inventory management of software and hardware.
• Promote responsible usage and care of corporate equipment.

QUALIFICATIONS REQUIRED

• Ability to analyze, organize, prioritize, implement, and control business activities and transactions.
• Experience with desktop user support required, preferably in a help desk/customer service setting required.
• Working knowledge of Windows Operating Systems, MS Office suite (2000 and above) and Windows 2000/2003 Server environment.
• A+ certifications preferred.

MINIMUM REQUIRED EDUCATION/TRAINING

• Associates degree or at least 2 years of experience in the field or in a related area.