IT Help Desk Technician — Frontline Support & AD Expert

Cogent co

Washington (District of Columbia)

On-site

USD 65,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

PTO

Disability insurance

Life Insurance

Holidays

Parental Leave

401(k) with match

Stock options

Employee Assistance Program

Job summary

Cogent Communications is seeking a qualified 1st Level Support specialist in Washington, DC to provide frontline IT assistance for hardware, software and applications via phone, email and ticketing system. You will maintain Active Directory objects, image Windows OS deployments, manage user data, and document solutions while supporting cybersecurity efforts.

At least 2 years in helpdesk and strong English communication are required; benefits include health/dental/vision, PTO, life Insurance,

Qualifications

2+ years of experience in 1st Level Support / Helpdesk.
Solid knowledge of Windows 10 / Windows Server 2019 / MS Office.
Experience with endpoint solutions and Active Directory management.
Good English communication, both written and spoken.

Responsibilities

Provide first-level contact and problem resolution for users via phone, email and ticketing system.
Maintain communications with employees during resolution process.
Create, modify and manage Active Directory objects via Windows Server.
Deploy Windows OS imaging and software, restore user data, connect peripherals.
Support hardware troubleshooting and asset tracking.
Assist cybersecurity efforts and maintain documentation.