IT Help Desk Specialist (Entry-Level)

Katapultnetwork; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Katapult Network is looking for an entry-level IT Help Desk Specialist in St. Louis, MO. This role supports technical troubleshooting and customer experience, serving as the first point of contact for users with issues and guiding them to solutions in real time.

You will work with internal teams to resolve issues, improve processes, and ensure customer satisfaction, building a career in IT support, technical services, or systems administration. Bachelor's degree required to apply.

Qualifications

• Bachelor's degree required to apply.
• Entry-level IT Help Desk role; ideal for recent graduates.

Responsibilities

• Provide technical support by diagnosing and resolving hardware, software, and system issues.
• Communicate with users to understand problems and guide them through solutions step-by-step.
• Explain technical concepts in a user-friendly way to non-technical users.
• Track, update, and manage support tickets to ensure timely resolution.
• Escalate complex issues to appropriate teams while maintaining user communication.
• Collaborate with internal teams to identify and implement solutions.
• Monitor support trends and suggest process improvements.
• Participate in occasional customer meetings or site visits as needed.

Education

Bachelor's degree

Job description

Bachelor's Degree Required to Apply

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the nation’s top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations that want to find their next generation of talent.

The Job

We are currently recruiting an entry-level IT Help Desk Specialist to support both technical troubleshooting and customer experience within a growing organization. This role is ideal for candidates who enjoy working with technology and helping people solve problems in real time.

In this position, you will serve as a key point of contact for users experiencing technical issues, guiding them through solutions while providing clear and professional communication. You'll work closely with internal teams to resolve issues, improve processes, and ensure a high level of customer satisfaction. This is a great opportunity for recent graduates looking to build a career in IT support, technical services, or systems administration.

What You Will Be Doing

• Provide technical support to users by diagnosing and resolving hardware, software, and system issues
• Communicate with customers to understand problems and guide them through solutions step-by-step
• Explain technical concepts in a clear, user-friendly way
• Track, update, and manage support tickets to ensure timely resolution
• Escalate complex issues to appropriate teams while maintaining communication with users
• Collaborate with internal teams to identify and implement solutions
• Monitor support trends and suggest process improvements
• Participate in occasional customer meetings or site visits as needed

What We're Looking For

• Technical foundation: Understanding of computer hardware, software, and operating systems
• Customer-focused mindset: Enjoys helping others and providing a positive support experience
• Communication: Able to clearly explain technical concepts to non-technical users
• Problem-solving: Comfortable troubleshooting and working through technical challenges
• Organization: Able to manage multiple support requests and follow through on tasks
• Adaptability: Willing to learn new systems, tools, and technologies

Katapult Network is an equal-opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.

Similar job titles we would consider: IT Support Technician, Help Desk Technician, Desktop Support Technician, Computer Support Specialist, Technical Support Specialist, Service Desk Technician, IT Support Specialist, and Systems Support Associate.