Launch IT Support Career: Entry-Level Help Desk

Katapult Network; St. Louis (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Katapult Network in Saint Louis is seeking an entry-level IT Help Desk Specialist to support both technical troubleshooting and customer experience within a growing organization. This role is ideal for candidates who enjoy working with technology and helping people solve problems in real time.

You will be the first point of contact for users with technical issues, guiding them through solutions, documenting tickets, and collaborating with internal teams to improve processes and customer

Qualifications

• Strong foundation in computer hardware, software, and operating systems.
• Customer-focused mindset with a passion for helping users.
• Clear communication of technical concepts to non-technical users.
• Efficient troubleshooting and issue resolution across hardware and software.
• Ability to manage multiple tickets and follow through on tasks.
• Willingness to learn new systems and technologies.

Responsibilities

• Provide technical support to users by diagnosing and resolving hardware, software, and system issues.
• Communicate with customers to understand problems and guide them through solutions step-by-step.
• Explain technical concepts in a clear, user-friendly way.
• Track, update, and manage support tickets to ensure timely resolution.
• Escalate complex issues to appropriate teams while maintaining communication with users.
• Collaborate with internal teams to identify and implement solutions.
• Monitor support trends and suggest process improvements.
• Participate in occasional customer meetings or site visits as needed.

Skills

Technical foundation

Customer-focused

Communication

Problem-solving

Organization

Adaptability

Education

Bachelor's degree

Job description

Katapult Network in Saint Louis is seeking an entry-level IT Help Desk Specialist to support both technical troubleshooting and customer experience within a growing organization. This role is ideal for candidates who enjoy working with technology and helping people solve problems in real time.

You will be the first point of contact for users with technical issues, guiding them through solutions, documenting tickets, and collaborating with internal teams to improve processes and customer