Application Support & Training Specialist

Dallas County, Texas; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Dallas County, Texas is seeking a Training and Support Specialist to assist with software applications used across departments. You will train users, manage user accounts, and document issues to improve support processes.

Responsibilities include setting up accounts, troubleshooting software problems, and coordinating with IT staff. Candidates should have strong familiarity with office software, basic IT operations, and the ability to pass background checks as required for access to sensitive

Qualifications

• Graduation from an accredited high school or GED, plus four years’ experience supporting departmental applications.
• Familiarity with standard office software and form/template creation; background check required.

Responsibilities

• Trains users on functionality and changes; interfaces with users to diagnose issues and improve training.
• Sets up and modifies user accounts; updates case assignments after staffing changes.
• Assists with troubleshooting, documents problems and resolutions; maintains activity-tracking systems.
• Handles media/file issues including upload/download and audio/video software configurations.
• Creates or updates document templates and prosing templates; updates codes as needed.
• Participates in researching and testing new software or features.
• Performs other duties as assigned.

Skills

User support

Training delivery

Account management

Troubleshooting

Education

High school diploma or GED

Tools

Adobe Acrobat

Nuance

Web browsers

Job description

Dallas County, Texas is seeking a Training and Support Specialist to assist with software applications used across departments. You will train users, manage user accounts, and document issues to improve support processes.

Responsibilities include setting up accounts, troubleshooting software problems, and coordinating with IT staff. Candidates should have strong familiarity with office software, basic IT operations, and the ability to pass background checks as required for access to sensitive