Help Desk Specialist — After-Hours IT Support & Training

Texas Farm Bureau and Affiliated Companies; Waco (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Texas Farm Bureau Casualty Insurance Company, Information Systems Department, seeks an entry to mid-level IT helpdesk professional to provide first line technical support for employees across corporate systems. Responsibilities include troubleshooting hardware/software, conducting end-user trainings, and escalating tickets as needed.

The role requires 1–2 years of experience, an associate degree or higher in a computer-related field, and strong problem-solving and communication skills.

Qualifications

• Associate degree or above in a computer related field.
• 1-2 years’ experience in similar role.
• Strong problem solving abilities.
• Strong oral and written communication skills.
• Proficient in Microsoft Office software.
• Proficiency in PC OS, PC hardware, printer hardware, and network-adjacent tools.

Responsibilities

• Provide first line technical support for employees with regard to corporate business needs.
• Research and understand the logic of complex programs and systems.
• Conduct walk-throughs and provide overview training to end users.
• Update and resolve helpdesk work orders per established procedures.
• Escalate problems/work orders to appropriate personnel as needed.
• Communicate with vendors for problem resolution as needed.
• Provide after-hours problem resolution as required.
• Manage multiple projects and requests simultaneously.

Skills

Problem solving

Communication skills

Typing 30 WPM

Willingness to learn

Education

Associate degree or above in a computer related field

Tools

Microsoft Office 365

Microsoft Intune

Azure

Active Directory

Access Manager

CICS

PC Operating Systems

PC Hardware

Printer Hardware

Mobile Device Operating Systems

Job description

Texas Farm Bureau Casualty Insurance Company, Information Systems Department, seeks an entry to mid-level IT helpdesk professional to provide first line technical support for employees across corporate systems. Responsibilities include troubleshooting hardware/software, conducting end-user trainings, and escalating tickets as needed.

The role requires 1–2 years of experience, an associate degree or higher in a computer-related field, and strong problem-solving and communication skills.